Technical Support Executive
What you’ll do
The Network Operations Engineer supports in the provision of provides monitoring, operation and management of efficient and effective networks services fulfilling the Vodafone Strategy and carries out administration activities. The Network Operations Engineer conveys a good understanding of established concepts and procedures in monitoring network nodes, executing event/incident management, configuration, escalation, release and deployment and 3rd party management activities ensuring a high quality, reliable network service is available to our customers.Typically reports to the Network Operations Manager or Senior Network Operations Team Leader.
Who you are
• Follows the network operations processes to deliver tasks to support the execution of network operations including project initiations, system requirements, incident management and cost base management;
• operational excellence;
• Supports the team to deliver activities related, but not limited to preventive maintenance and acceptance tests;
• Ensures other activities are conducted according to the highest level of operations standards in line with KPIs, (e.g. making sure planned outages don't exceed the given time limit):Delivers tasks relating to updating Customer Care / Account / Service Managers in line with process an
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The Network Operations Engineer supports in the provision of provides monitoring, operation and management of efficient and effective networks services fulfilling the Vodafone Strategy and carries out administration activities. The Network Operations Engineer conveys a good understanding of established concepts and procedures in monitoring network nodes, executing event/incident management, configuration, escalation, release and deployment and 3rd party management activities ensuring a high quality, reliable network service is available to our customers.Typically reports to the Network Operations Manager or Senior Network Operations Team Leader.
Who you are
• Follows the network operations processes to deliver tasks to support the execution of network operations including project initiations, system requirements, incident management and cost base management;
• operational excellence;
• Supports the team to deliver activities related, but not limited to preventive maintenance and acceptance tests;
• Ensures other activities are conducted according to the highest level of operations standards in line with KPIs, (e.g. making sure planned outages don't exceed the given time limit):Delivers tasks relating to updating Customer Care / Account / Service Managers in line with process an