Technical Support Executive
Job Title:** Technical Support Executive
**Company Overview:**
Reckoning Services is a leading provider of innovative software solutions and dedicated support. We are committed to helping our clients achieve success through our comprehensive range of services. Our team is passionate about delivering exceptional customer experiences and fostering long-term relationships.
**Key Responsibilities:**
- Provide technical support to clients via phone, email, and chat.
- Troubleshoot software issues and effectively resolve customer concerns.
- Identify opportunities for upselling additional products or services.
- Maintain accurate records of customer interactions and support resolutions.
- Collaborate with team members to improve service delivery processes.
**Required Skills and Qualifications:**
- Excellent verbal and written communication skills.
- Proven experience in technical support or customer service roles.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment with a focus on customer satisfaction.
- Preference for female candidates with a proactive attitude and sales aptitude.
**Additional Information:**
- US shift with fixed weekends off.
- One-way transportation provided for female employees.
- Salary up to 50,000.
Job Type: Full-time
Pay: Up to ₹50,000.00 per month
Benefits:
Paid sick time
Paid time off
Shift:
Fixed shift
Night shift
US shift
Work Days:
Monday to Friday
Ability to commute/relocate:
Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Preferred)
Work Location: In person
Apply Now
**Company Overview:**
Reckoning Services is a leading provider of innovative software solutions and dedicated support. We are committed to helping our clients achieve success through our comprehensive range of services. Our team is passionate about delivering exceptional customer experiences and fostering long-term relationships.
**Key Responsibilities:**
- Provide technical support to clients via phone, email, and chat.
- Troubleshoot software issues and effectively resolve customer concerns.
- Identify opportunities for upselling additional products or services.
- Maintain accurate records of customer interactions and support resolutions.
- Collaborate with team members to improve service delivery processes.
**Required Skills and Qualifications:**
- Excellent verbal and written communication skills.
- Proven experience in technical support or customer service roles.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment with a focus on customer satisfaction.
- Preference for female candidates with a proactive attitude and sales aptitude.
**Additional Information:**
- US shift with fixed weekends off.
- One-way transportation provided for female employees.
- Salary up to 50,000.
Job Type: Full-time
Pay: Up to ₹50,000.00 per month
Benefits:
Paid sick time
Paid time off
Shift:
Fixed shift
Night shift
US shift
Work Days:
Monday to Friday
Ability to commute/relocate:
Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Preferred)
Work Location: In person