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Team lead|International BPO | Voice

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India

Karnataka

Bengaluru Get directions →

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ID: 322329

Published 1 month ago by WHITE HORSE MANPOWER CONSULTANCY (P) LTD

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Bengaluru, Karnataka, India

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• You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA's. You will be working as a part of IT Help desk team assisting in application related technical issues.
• You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets remote support.
• The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs solving queries related to disputes while coordinating with customers.
• The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
• They also manage unplanned interruptions to restore normal service operations as quickly as... Read more

Published on 2025/09/10. Modified on 2025/09/10.

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WHITE HORSE MANPOWER CONSULTANCY (P) LTD

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