Team Leader|Assistant Manager Operations | Domestic BPO

About Company

G7 Teleservices Private Limited is a leading outsourcing company that offers a wide range of customer care services to clients across various industries. The company is known for its high-quality services and customer-centric approach, which has helped it build a strong reputation in the industry. Our Head office is based in CHURCH STREET, BENGALURU. For more details about our organization, please visit our website: www.g7ts.com

G7 Teleservices offers a great work environment that encourages growth and development. The company believes in nurturing talent and providing opportunities for employees to enhance their skills and knowledge. The company offers competitive compensation packages and benefits, including health insurance and opportunities for advancement.

G7 Teleservices values diversity and inclusion and is committed to creating an inclusive workplace where everyone feels valued and respected.

If you are looking for a challenging and rewarding career in the customer care industry, G7 Teleservices is the right place for you.

TEAM LEADER / ASST MANAGER - OPERATIONS

Job Purpose:

As a Team Leader, you will be responsible for leading a team of customer service representatives to ensure that the highest level of service is provided to customers. You will be accountable for managing and motivating the team to meet and exceed performance targets and to ensure that operational objectives are achieved.

Key Responsibilities:

Manage a team of customer service representatives to deliver excellent customer service to clients.
Set and monitor team performance targets and provide coaching and feedback to improve performance.
Develop and implement training programs to enhance the team's skills and knowledge.
Conduct regular team meetings to discuss performance and resolve any issues.
Monitor and analyze team performance data to identify trends and implement corrective actions.
Ensure compliance with company policies and procedures and maintain a high level of professionalism at all times.
Manage employee schedules and ensure appropriate staffing levels are maintained.
Act as a liaison between the team and management to communicate operational issues and ensure alignment with company goals.
Participate in recruitment and selection processes as needed.
Qualifications and Experience:

Any Degree / Diploma from a valid Indian university or board
Minimum of 2-3 years upto 10 years of Team Leadership experience or similar role within a BPO or call center environment.
Excellent communication and interpersonal skills.
Strong leadership and team management skills.
Demonstrated ability to meet and exceed performance targets.
Ability to analyze data and make decisions based on insights.
Strong problem-solving and decision-making skills.
Good knowledge of MS Office and call center software.
Fluent in English, Hindi and additionally any Indian languages
If you are a self-motivated, customer-focused individual with a passion for leading and developing teams, we encourage you to apply for this exciting opportunity with G7 Teleservices Pvt Ltd.
Job Type: Full-time

Salary: ₹25,000.00 - ₹40,000.00 per month

Schedule:

Monday to Friday
Ability to commute/relocate:

Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

BPO or Call Center Environment: 2 years (Preferred)
Team Leadership: 2 years (Preferred) Read more