Team Leader
Key Responsibilities:
Excellent Communication.
Should have handled min 15 to 20 agents as team lead.
Experience in handling inbound outbound calls
Should have experience in Domestic process.
Should handle the team weekly reviews and encourage team to meet organizational goals
Responsible for staff retention within the team.
Should be only from a BPO voice process
Complete monitoring of the team and team performance.
Managing day to day planning, operational challenges and solving problems of a team of agents..
Maintenance of the data records, meeting revenues targets,
Excellent Communication.
Should have handled min 15 to 20 agents as team lead.
Experience in handling inbound outbound calls
Should have experience in Domestic process.
Should handle the team weekly reviews and encourage team to meet organizational goals
Responsible for staff retention within the team.
Should be only from a BPO voice process
Complete monitoring of the team and team performance.
Managing day to day planning, operational challenges and solving problems of a team of agents..
Maintenance of the data records, meeting revenues targets,