Team Leader Voice Operations - Customer Care Pune
Date Of Posting: 8th August 2024
Company Name: BPO Client in Pune / Bangalore
Domain: Operations
Location: Pune / Bangalore
Eligibility: Graduate with 5+ yrs of work experience after graduation and atleast 1 year as a TL in an International Voice based BPO
JD:
Should be open to work in NIGHT Shifts / Work from Office
RESPONSIBILITIES
Handle a team of Tech Support Execs providing Voice based Support for Internet Connectivity Issues
Manage Internal / External SLA’s
People Management
Performance Management
Handling Clients n Escalations
Should be open to work in NIGHT Shifts / Work from Office
Package ( CTC offered ): upto 9 lpa
Email ID: suneet@smartservicez.com
Apply Now
Company Name: BPO Client in Pune / Bangalore
Domain: Operations
Location: Pune / Bangalore
Eligibility: Graduate with 5+ yrs of work experience after graduation and atleast 1 year as a TL in an International Voice based BPO
JD:
Should be open to work in NIGHT Shifts / Work from Office
RESPONSIBILITIES
Handle a team of Tech Support Execs providing Voice based Support for Internet Connectivity Issues
Manage Internal / External SLA’s
People Management
Performance Management
Handling Clients n Escalations
Should be open to work in NIGHT Shifts / Work from Office
Package ( CTC offered ): upto 9 lpa
Email ID: suneet@smartservicez.com