Team Leader |TL| | BPO Process

• Facilitating meetings with supervisors to discuss performance issues and provide feedback on progress
• Managing employee performance, including conducting performance evaluations and providing feedback to employees
• Managing work schedules and overtime hours for the team, making sure that all shifts are covered
• Conducting training sessions to help employees improve their skills and learn new processes
• Reviewing incoming calls or chats to determine how best to respond to customer inquiries
• Scheduling meetings to discuss issues or concerns with customers or other departments within the company
• Monitoring call center activity to identify opportunities for improvement or resolve problems in real time
• Identifying opportunities for cost savings by reducing unnecessary expenses or increasing efficiency in operations
• Developing and implementing new training programs as needed to support department goals

Job Type: Full-time

Salary: ₹20,000.00 - ₹25,000.00 per month

Benefits:
• Provident Fund

Schedule:
• Day shift

Supplemental pay types:
• Yearly bonus

Ability to commute/relocate:
• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Experience:
• total work: 1 year (Required Read more