Team Leader Operations//International Voice Process

J
Job Shop


Kickstart Your Career with Leading BPOs in Bangalore!
Job Shop • Bengaluru, Karnataka • via Foundit.in
12 hours ago
₹3L–₹5L a year
Full–time
Apply directly on Foundit.in
Job description
Expand Your Career Horizons with JobShop's Call Center Openings!**

- Are you ready to take your call center career to the next level JobShop is seeking experienced professionals for various roles, including international voice process, domestic voice process, and non-voice processes.

- With our extensive network of top BPO companies in Bangalore, you'll have access to multiple opportunities under one roof. Don't wait apply now and see how we can help you succeed!

Hiring for International Voice Process, Semi Voice Process, Domestic Technical Support Processes

Salary upto 6 LPA for Experienced candidates with International Voice Experience

Call HR Arshiya 7026112000 /++64080000 or visit jobshop.ai to explore other open positions with us
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BPO


Team Leader Operations//International Voice Process
BPO • Bengaluru, Karnataka • via LinkedIn
24 hours ago
Full–time
No Degree Mentioned
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Job description
Leading BPO in BANGALORE

Hiring For Team Leader/Assistant Manager

International Voice Process

CTC UPTO 7LPA

Require min 1Year as Team Leader Experience in International BPO

Looking for Candidates from BPO ONLY

Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS

Shifts US

Mail CV at simmi@hiresquad.in or call at 8467054123

Role and Key Responsibilities:

Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements

Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly

Identify performance related issues, develop an action plan for improvement and implement corrective action

Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations

Communicate expectations to employees and provide timely updates

Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities

Stay current on internal work processes, policies and procedures. Attend required manager development training

Exercise independent judgment and discretion in the performance of the said main function to implement management policies

Support and manage the program together with other Team Leaders and Managers

Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements

Manage team members on a regular basis and write and deliver performance appraisal.

Key Skills knowledge:

Highly motivated individuals with skills to develop and coach team members to achieve performance expectations

Work well under pressure and follow through on items to completion

Strong communication skills, both written and verbal

Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables

Ability to mentor, coach and provide direction to team members

Interested candidates can call at simmi@hiresquad.in Read more