Team Leader | Operations BPO
Urgent Hiring for team leader in BPO (Customer service Process)
Must have a knowledge of NPS and CSAT Shrinkage and Attrition
Must have experience in BPO as a Team Leader in customer service process (Chat,Voice,Email) Minimum 2 Years of experience Required as team leader on Paper
Must have excellent communication skills
Core Areas: Managing Customer Service Operations, Team Management, Training Development, MIS Creation and Analysis. Drive CSAT and NPS Qualification: - Graduate/Postgraduate with at least demonstrated ability in leading large teams of approx. 10-15+ people. Designation Role: Operations Manager Operations Manager would be a professional who oversees and manages the customer service operations within company. He will be responsible for ensuring that the company's customer service meets or exceeds set standards as he will play a crucial role in customer satisfaction and employee retention. Roles and Responsibilities 1. Ensure all operations are carried in an appropriate, cost-effective way 2. Improve operational management systems, processes and best practices 3. Help the organization’s processes remain legally compliant. 4. Be versatile and transparent culture 5. Create an inspiring team environment with an open communication culture 6. Set clear team goals and delegate tasks and set deadlines 7. Oversee day-to-day operation 8. Monitor team performance and report on metrics +. Motivate team members 10. Discover training needs and provide coaching 11. Listen to team members’ feedback and resolve any issues or conflicts 12. Recognize high performance and reward accomplishments 13. Encourage creativity and risk-taking 14. Suggest and organize team building activities Requirements 1. Excellent interpersonal, intrapersonal and leadership skills. 2. Must be willing to dedicate his time to the growth and streamlining of the operational process for the company. 3. Proven work experience as Operations Manager or similar role 4. Knowledge of organizational effectiveness and operations management 5. Familiar with business and industry practices and should be obsessed with customer experience 6. Good PC skills, especially MS Excel 7. Organizational, time-management and Decision-making skills 8. Degree in Management or training in team leading is a plus
Mobile : 8657177805
Job Type: Full-time
Pay: ₹35,000.00 - ₹50,000.00 per month
Schedule:
• Day shift
• Morning shift
• Night shift
• Rotational shift
Application Question(s):
• Do you have a storong Knowledge of NPS - CSAT Shrinkage and Attrition
Education:
• Bachelor's (Preferred)
Experience:
• Team Leader BPO: 1 year (Preferred)
• Team leader Operations (BPO Customer Service): 3 years (Preferred)
Language:
• Excellent English (Required)
Willingness to travel:
• 100% (Required)
Work Location: In person
Speak with the employer
++1 8657177805
Apply Now
Must have a knowledge of NPS and CSAT Shrinkage and Attrition
Must have experience in BPO as a Team Leader in customer service process (Chat,Voice,Email) Minimum 2 Years of experience Required as team leader on Paper
Must have excellent communication skills
Core Areas: Managing Customer Service Operations, Team Management, Training Development, MIS Creation and Analysis. Drive CSAT and NPS Qualification: - Graduate/Postgraduate with at least demonstrated ability in leading large teams of approx. 10-15+ people. Designation Role: Operations Manager Operations Manager would be a professional who oversees and manages the customer service operations within company. He will be responsible for ensuring that the company's customer service meets or exceeds set standards as he will play a crucial role in customer satisfaction and employee retention. Roles and Responsibilities 1. Ensure all operations are carried in an appropriate, cost-effective way 2. Improve operational management systems, processes and best practices 3. Help the organization’s processes remain legally compliant. 4. Be versatile and transparent culture 5. Create an inspiring team environment with an open communication culture 6. Set clear team goals and delegate tasks and set deadlines 7. Oversee day-to-day operation 8. Monitor team performance and report on metrics +. Motivate team members 10. Discover training needs and provide coaching 11. Listen to team members’ feedback and resolve any issues or conflicts 12. Recognize high performance and reward accomplishments 13. Encourage creativity and risk-taking 14. Suggest and organize team building activities Requirements 1. Excellent interpersonal, intrapersonal and leadership skills. 2. Must be willing to dedicate his time to the growth and streamlining of the operational process for the company. 3. Proven work experience as Operations Manager or similar role 4. Knowledge of organizational effectiveness and operations management 5. Familiar with business and industry practices and should be obsessed with customer experience 6. Good PC skills, especially MS Excel 7. Organizational, time-management and Decision-making skills 8. Degree in Management or training in team leading is a plus
Mobile : 8657177805
Job Type: Full-time
Pay: ₹35,000.00 - ₹50,000.00 per month
Schedule:
• Day shift
• Morning shift
• Night shift
• Rotational shift
Application Question(s):
• Do you have a storong Knowledge of NPS - CSAT Shrinkage and Attrition
Education:
• Bachelor's (Preferred)
Experience:
• Team Leader BPO: 1 year (Preferred)
• Team leader Operations (BPO Customer Service): 3 years (Preferred)
Language:
• Excellent English (Required)
Willingness to travel:
• 100% (Required)
Work Location: In person
Speak with the employer
++1 8657177805