Team Leader | BPO
Need to handle own team of 15 Tele-callers.
Manage day-to-day activities of the team their performance Monitoring calls and guide Tele-callers to achieve and improve on the performance Delegating tasks to team members.
Set Goals and handle Tele-caller by coaching on sound sales practices, role plays, OJT and provide regular feedback to Tele-callers.
Empowering team members with skills to improve their confidence, product knowledge, and communication...
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Manage day-to-day activities of the team their performance Monitoring calls and guide Tele-callers to achieve and improve on the performance Delegating tasks to team members.
Set Goals and handle Tele-caller by coaching on sound sales practices, role plays, OJT and provide regular feedback to Tele-callers.
Empowering team members with skills to improve their confidence, product knowledge, and communication...