TEAM LEADER (BPO INDUSTRY)
Job Title: Team Leader
Industry: Education
Location: Knowledge Park 3, Greater Noida
Salary: ₹25,000 – ₹30,000 per month
Experience: 2–5 years (preferably in BPO/EdTech environment)
Gender: Male/Female
Job Summary:
We are seeking a dynamic and motivated Team Leader with prior experience in the BPO industry to manage and guide a team of counselors/agents in an educational setup. The candidate should have excellent communication and leadership skills to ensure team productivity and high-quality service delivery.
Key Responsibilities:
Lead and supervise a team of 10–15 executives handling student/customer queries.
Monitor daily performance and ensure achievement of targets.
Train, motivate, and coach team members for continuous improvement.
Handle escalations and ensure timely resolutions.
Prepare and present performance reports to senior management.
Ensure adherence to organizational policies and service standards.
Conduct regular team meetings and performance reviews.
Key Skills Required:
Strong verbal and written communication skills
Leadership and team management abilities
Problem-solving and decision-making skills
Time management and multitasking
Experience in BPO processes and customer handling
Qualifications:
Graduate in any discipline
Proven experience of 2–5 years in a BPO or customer service leadership role
INTERESTED CANDIDATES CAN SHARE THEIR RESUME ON WHATSAPP- ++1-XXXXXXXXXX
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Schedule:
• Day shift
• Fixed shift
• Morning shift
Supplemental Pay:
• Yearly bonus
Ability to commute/relocate:
• Greater Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Experience:
• BPO INDUSTRY: 2 years (Required)
• TEAM LEADER: 2 years (Required)
Work Location: In person
Speak with the employer
++1 ++1-XXXXXXXXXX
Apply Now
Industry: Education
Location: Knowledge Park 3, Greater Noida
Salary: ₹25,000 – ₹30,000 per month
Experience: 2–5 years (preferably in BPO/EdTech environment)
Gender: Male/Female
Job Summary:
We are seeking a dynamic and motivated Team Leader with prior experience in the BPO industry to manage and guide a team of counselors/agents in an educational setup. The candidate should have excellent communication and leadership skills to ensure team productivity and high-quality service delivery.
Key Responsibilities:
Lead and supervise a team of 10–15 executives handling student/customer queries.
Monitor daily performance and ensure achievement of targets.
Train, motivate, and coach team members for continuous improvement.
Handle escalations and ensure timely resolutions.
Prepare and present performance reports to senior management.
Ensure adherence to organizational policies and service standards.
Conduct regular team meetings and performance reviews.
Key Skills Required:
Strong verbal and written communication skills
Leadership and team management abilities
Problem-solving and decision-making skills
Time management and multitasking
Experience in BPO processes and customer handling
Qualifications:
Graduate in any discipline
Proven experience of 2–5 years in a BPO or customer service leadership role
INTERESTED CANDIDATES CAN SHARE THEIR RESUME ON WHATSAPP- ++1-XXXXXXXXXX
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Schedule:
• Day shift
• Fixed shift
• Morning shift
Supplemental Pay:
• Yearly bonus
Ability to commute/relocate:
• Greater Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Experience:
• BPO INDUSTRY: 2 years (Required)
• TEAM LEADER: 2 years (Required)
Work Location: In person
Speak with the employer
++1 ++1-XXXXXXXXXX