Team Lead - Video KYC - Bank
Urban Money
Phone Banking Officer
Urban Money • Dombivli, Maharashtra • via WorkIndia.in
29 days ago
₹13K–₹20K a month
Full–time
Apply on WorkIndia.in
Job description
Salary Range : Rs. 13000 - Rs. 70000 , based on skills, experience, and interview performance
Educational Requirement : 12th Pass / Female Only
Work Arrangement : Work From Office
Gender Preference : Female only
Skills Requirement : No predefined skills necessary
Experience Requirement : Fresher
Location : Dombivali
Working Hours : 9:00 AM - 6:30 PM | Monday to Saturday
Additional Info : Make Outbound Calls To Promote And Sell Products Or Services. Address Customer Queries, Negotiate Deals, And Meet Sales Targets. Maintain Detailed Call Records And Follow Up With Leads Effectively. Languages : Marathi, Hindi, English
Report this listing
Urban Money
AmbitionBox
2.8/5
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Glassdoor
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V
V Konnect Associates
Team Lead - Video KYC - Bank
V Konnect Associates • Mumbai, Maharashtra • via IIM Jobs
Full–time
Apply on IIM Jobs
Job description
Team Leader Video KYC _ Bank _ Mumbai
Job Description:
To lead and manage a team of Video KYC officers ensuring efficient customer onboarding through video verification, while maintaining compliance with regulatory guidelines and bank policies.
Key Responsibilities:
Team Management:
- Lead a team of Video KYC Officers ensuring performance targets are met.
- Monitor daily activities, call volumes, and quality of verifications.
- Coach and mentor team members to improve performance and compliance adherence.
Operational Efficiency:
- Ensure seamless video KYC operations with minimum errors and high customer satisfaction.
- Allocate resources effectively to manage volume spikes.
Compliance Quality Control:
- Ensure KYC verifications adhere to RBI and internal bank guidelines.
- Implement periodic quality checks and audits to minimize errors/frauds.
Customer Experience:
- Drive superior customer service during onboarding.
- Handle escalations related to video KYC cases.
Reporting MIS:
- Prepare and submit daily/weekly reports on productivity, quality, and TAT (Turnaround Time).
- Highlight key issues, risk trends, or non-compliance cases to senior management.
Training Development:
- Ensure timely training and upskilling of team members on updated KYC guidelines, technology tools, and soft skills.
Apply Now
Phone Banking Officer
Urban Money • Dombivli, Maharashtra • via WorkIndia.in
29 days ago
₹13K–₹20K a month
Full–time
Apply on WorkIndia.in
Job description
Salary Range : Rs. 13000 - Rs. 70000 , based on skills, experience, and interview performance
Educational Requirement : 12th Pass / Female Only
Work Arrangement : Work From Office
Gender Preference : Female only
Skills Requirement : No predefined skills necessary
Experience Requirement : Fresher
Location : Dombivali
Working Hours : 9:00 AM - 6:30 PM | Monday to Saturday
Additional Info : Make Outbound Calls To Promote And Sell Products Or Services. Address Customer Queries, Negotiate Deals, And Meet Sales Targets. Maintain Detailed Call Records And Follow Up With Leads Effectively. Languages : Marathi, Hindi, English
Report this listing
Urban Money
AmbitionBox
2.8/5
123 reviews
Glassdoor
3/5
14 reviews
More jobs at Urban Money
See web results for Urban Money
V
V Konnect Associates
Team Lead - Video KYC - Bank
V Konnect Associates • Mumbai, Maharashtra • via IIM Jobs
Full–time
Apply on IIM Jobs
Job description
Team Leader Video KYC _ Bank _ Mumbai
Job Description:
To lead and manage a team of Video KYC officers ensuring efficient customer onboarding through video verification, while maintaining compliance with regulatory guidelines and bank policies.
Key Responsibilities:
Team Management:
- Lead a team of Video KYC Officers ensuring performance targets are met.
- Monitor daily activities, call volumes, and quality of verifications.
- Coach and mentor team members to improve performance and compliance adherence.
Operational Efficiency:
- Ensure seamless video KYC operations with minimum errors and high customer satisfaction.
- Allocate resources effectively to manage volume spikes.
Compliance Quality Control:
- Ensure KYC verifications adhere to RBI and internal bank guidelines.
- Implement periodic quality checks and audits to minimize errors/frauds.
Customer Experience:
- Drive superior customer service during onboarding.
- Handle escalations related to video KYC cases.
Reporting MIS:
- Prepare and submit daily/weekly reports on productivity, quality, and TAT (Turnaround Time).
- Highlight key issues, risk trends, or non-compliance cases to senior management.
Training Development:
- Ensure timely training and upskilling of team members on updated KYC guidelines, technology tools, and soft skills.