Team Lead - Reservations
Company Description
Perfect Hands Solutions (PHS) is a technology-driven company based in Kochi, Kerala, focused on empowering small and medium accommodation providers in the Hospitality Tourism Industry. PHS provides software solutions to accommodation providers, offering tools like online booking engines, revenue management, reservation support. sales marketing support and social media management. The company acts as a connector in the travel industry, bridging the gap between accommodation providers, online channels, tour operators, travel agents, and market aggregators.
Role Description
This is a full-time on-site role for a Team Lead - Reservations at Perfect Hands Solutions Pvt Ltd in Ernakulam. The Team Lead will be responsible for managing day-to-day reservations operations, supervising reservation agents, ensuring excellent customer service, coordinating with food beverage departments, and providing training and support to staff.
Qualifications
• Communication and Customer Service skills
• Minimum 2 years experience in handling reservations for Hospitality industries
• Training skills
• Strong organizational and leadership abilities
• Knowledge of reservation systems and software
• Excellent problem-solving skills
• Ability to work in a fast-paced environment
Apply Now
Perfect Hands Solutions (PHS) is a technology-driven company based in Kochi, Kerala, focused on empowering small and medium accommodation providers in the Hospitality Tourism Industry. PHS provides software solutions to accommodation providers, offering tools like online booking engines, revenue management, reservation support. sales marketing support and social media management. The company acts as a connector in the travel industry, bridging the gap between accommodation providers, online channels, tour operators, travel agents, and market aggregators.
Role Description
This is a full-time on-site role for a Team Lead - Reservations at Perfect Hands Solutions Pvt Ltd in Ernakulam. The Team Lead will be responsible for managing day-to-day reservations operations, supervising reservation agents, ensuring excellent customer service, coordinating with food beverage departments, and providing training and support to staff.
Qualifications
• Communication and Customer Service skills
• Minimum 2 years experience in handling reservations for Hospitality industries
• Training skills
• Strong organizational and leadership abilities
• Knowledge of reservation systems and software
• Excellent problem-solving skills
• Ability to work in a fast-paced environment