Team Lead | |KPO|BPO Experience|
Job Title: Team Lead - Back Office Process (KPO Industry)
Location: Nagpur, Maharashtra
Reports To: Management
Key Responsibilities:
· Responsible for handling multiple processes.
· Handle client escalations promptly and effectively to ensure customer satisfaction.
· Oversee daily back office operations, ensuring timely and accurate processing of tasks.
· Manage staff schedules, workload distribution, and task prioritization.
· Lead, train, and supervise the back office operations team.
· Develop and implement quality control measures and conduct regular audits.
· Ensure high standards of accuracy and quality in processes.
· Maintain strong relationships with clients and ensure their needs are met.
· Ensure compliance with industry regulations and company policies.
· Stay updated on industry best practices and incorporate them into training initiatives.
· Improve System monitoring and alerts for identifying anomalies and System failures affecting our key Services.
· Work with internal teams to develop creative and best-in-class compliance business processes that can scale up.
· Attention to detail and proven ability to manage multiple, competing for priorities simultaneously.
· Perform quality controls and monitor production Key Performance Indicators (KPIs) to ensure consistent, high-quality output.
Qualifications:
· Bachelor’s degree in Business Administration, Operations Management, or a related field. Proven 3 years’ experience in back office operations management, preferably within the KPO industry.
· Strong knowledge of back office processes, quality control, and regulatory requirements.
· Excellent leadership and team management skills.
· Proficiency in operations management software and Microsoft Office Suite.
· Strong analytical, problem-solving, and decision-making abilities.
· Effective communication and interpersonal skills.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹40,000.00 per month
Jadwal:
Day shift
Night shift
Rotational shift
Education:
Bachelor's (Preferred)
Experience:
Team management: 3 years (Preferred)
Operations management: 2 years (Preferred)
Work Location: In person
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Location: Nagpur, Maharashtra
Reports To: Management
Key Responsibilities:
· Responsible for handling multiple processes.
· Handle client escalations promptly and effectively to ensure customer satisfaction.
· Oversee daily back office operations, ensuring timely and accurate processing of tasks.
· Manage staff schedules, workload distribution, and task prioritization.
· Lead, train, and supervise the back office operations team.
· Develop and implement quality control measures and conduct regular audits.
· Ensure high standards of accuracy and quality in processes.
· Maintain strong relationships with clients and ensure their needs are met.
· Ensure compliance with industry regulations and company policies.
· Stay updated on industry best practices and incorporate them into training initiatives.
· Improve System monitoring and alerts for identifying anomalies and System failures affecting our key Services.
· Work with internal teams to develop creative and best-in-class compliance business processes that can scale up.
· Attention to detail and proven ability to manage multiple, competing for priorities simultaneously.
· Perform quality controls and monitor production Key Performance Indicators (KPIs) to ensure consistent, high-quality output.
Qualifications:
· Bachelor’s degree in Business Administration, Operations Management, or a related field. Proven 3 years’ experience in back office operations management, preferably within the KPO industry.
· Strong knowledge of back office processes, quality control, and regulatory requirements.
· Excellent leadership and team management skills.
· Proficiency in operations management software and Microsoft Office Suite.
· Strong analytical, problem-solving, and decision-making abilities.
· Effective communication and interpersonal skills.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹40,000.00 per month
Jadwal:
Day shift
Night shift
Rotational shift
Education:
Bachelor's (Preferred)
Experience:
Team management: 3 years (Preferred)
Operations management: 2 years (Preferred)
Work Location: In person