Sr Manager Domestic BPO

Experience Required: Must be from Domestic BPO Mandatory ( Must handle a sales and Insurance Process )

- Minimum of 8+ years of experience in Domestic BPO operations.

-At least 1yr experience as a Sr Manager designation

- Proven experience in insurance sales, specifically in health insurance.

- Demonstrated ability to manage teams of 400-800 agents.

Key Responsibilities:

- Oversee daily operations of the health insurance process across Bangalore locations.

- Develop and implement strategies to improve efficiency and performance.

- Ensure compliance with industry standards and regulations.

- Manage and mentor operations managers and team leaders.

- Monitor KPIs and drive initiatives to meet and exceed targets.

- Liaise with clients and stakeholders to maintain strong relationships and ensure service excellence.

Qualifications:

- A bachelor’s degree in business administration or a related field; an MBA is preferred.

- Strong leadership, communication, and organizational skills.

Job Types: Full-time, Permanent

Pay: ₹1,200,000.00 - ₹1,400,000.00 per year

Jadwal:

Day shift
Tunjangan:

Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund
Upah Tambahan:

Performance bonus
Yearly bonus
Education:

Bachelor's (Preferred)
Experience:

Sr Manager Domestic BPO: 1 year (Required)
Language:

English (Required)
Location:

Kalyani Nagar, Pune, Maharashtra (Required)
Willingness to travel:

100% (Preferred)
Work Location: In person