Sr Accounts Associate – Accounting Client Management(WFO) -UK based Organization

Client Associate :

Overview of role: The Client Associate is responsible for managing client(s) and Service delivery of General Ledger processes reporting. The other responsibilities of Client Associate are – Project Management, New process\Client Transition, Managing quality, System testing.

Core job responsibilities:

 Handle book-keeping/accounting activities, finalization, Reconciliations Reporting of General Ledger activities.

 Help coach and train other colleagues to achieve the required levels of performance and productivity.

 Develop and maintain effective client relationship.

 Ensure all work meets with the SLA/Compliance requirements of the business and client.

 Support with the creation and updates of standard operating procedures and processes.  Hold weekly\monthly\quarterly service calls with clients with the defined business minimum standards.

 Ensure Service failures are reported immediately and that the appropriate investigation and corrective actions are applied.

 To immediately respond to any client escalations, supporting the resolution of the problem and implementing the necessary preventative actions.

 Identify opportunities to up or UP/cross sell to existing clients.

 Complete Transition with assistance of new processes from existing and new clients.

 Follow the defined processes to ensure all revenue is billed as per the contract and implement actions to mitigate any revenue leakage.

 To support in the collection of receivables from clients.

 Support in Pre-Sales Sales activities.

 Support process improvements and ensure processing systems are fully utilised to achieve margin and productivity targets.

 Complete training of colleagues, share knowledge and support colleagues as required, particularly on complex work matters.

 Ensure any compliance incidents are reported and resolved correctly.

 To implement changes effectively and mitigate any impact on clients and ensure colleagues are adequately trained and briefed on the new ways of working.

 To provide inputs on opportunities for service, system and efficiency improvements.

 Communication - Managing day to day communication with internal teams/Client/Client’s consultants and Auditors/External via emails/Calls.

Required qualifications:

 5-6 years of experience (including 2+ years of experience in handling above job duties)

 B. Com, Inter CA/CMA/CWA/M. Com

 Experience in end to end accounting processes/month end finalization, preparation of PL, Balance Sheet. Advance Excel skills

 Experience of handling international clients

 Accounting Software Proficiency

 Advance Excel skills

 Candidates who have worked in BPO/KPO/ITES/ Accounting Industry, subsidiaries of foreign holding companies would be added advantage.

Compensation and benefits

 Competitive salary

 Medical and accident insurance (after probation period)

 Supportive team and leadership

 Continuous learning and development

Hours of work: As per client time zone (Flexibility will be required to reflect the global nature of the business and need to support clients across multiple time zones).

 UK Summer time : 12.30 PM IST to 09.00 PM IST

 UK Winter time : 01.30 PM IST to 10.00 PM IST Working Pattern:

 5 ½ days a week (Saturday working is optional at the discretion of Manager).

 Sunday is a weekly holiday.