Soft Skill Trainer Communication Coach for BPO

• Manage retention during training
• Consistent alignment with operations by auditing calls, understanding needs, conducting refreshers, training NHT batches - If required
• Demonstrate innovation in training by carrying floor requirement into classroom training.
• Maintain Data and MIS as per training BPMS / requirement
• Support intra inter function collaboration
• Proactively share best practices across locations to add value
• Contribute to process improvements and innovation in the training function
• Attend TTT for any client requirements
• Interface with customers as needed
• Conduct Need analysis and share feedback with stakeholders
• Meet the monthly Conversion Effectiveness targets
• Provide Feedback to New Hires on VA and Soft Skills

White Horse Manpower Consultancy P Ltd. #12 Office156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, (Exit of Commercial Street) Bangalore 560051. Ph: ++1 080 45147451 , ++00777511 whitehorsemanpower .in... Read more