Service Mechanic - Pump

Department: Service SBU

Location: Belapur

JOB SUMMARY
Service maintenance at client’s site, commissioning at clients’ site, Visit during AMC contracts, coordination with service engineer.

LIST OF FUNCTIONS EXPECTATIONS

1. SERVICE AND MAINTAINANCE
• Visit the customers for complaint logged, attending technical difficulties and resolve the complaints of the customer.
• Identifying technical difficulties/ loopholes in the system suggesting the remedy to the customers.
• Giving feedback to customers with respect to solutions for their problems.
• Updating Service Engineer/ Sales personnel regarding the status of the complaint within 24 hrs from the receipt of complaint.
• Identifying reporting about the different types of equipment’s installed at Client’s site.
• Checking all the parameters of the system of the customer suggest whether it’s appropriate.
• Commissioning of the system at Customer’s site.
• Handling replacement refurbishment tasks at customer’s end.
• Servicing to be done in 48 hours inside Mumbai and 72 hours outside Mumbai

2. REPORTS
• Submitting weekly report on:

a) The complaints attended resolved on a daily basis.

b) The Spares refurbishments replaced at customer’s site.

3. SPARES
• Forward enquiries/ requirement to spares from site.

4. VISITS
• Visit to godown as required.
• Visit to Client’s site for AMC/ Commissioning

Qualification:
Electrical Engineering / ITI courses (pump/ electrical )

Work Experience:
Fresher

Age limit:
Max 24

Skills required:
Should be Good in communication skills, convincing skills, analytical skills, handling work pressure, Read more