Service Desk Technical Support WalkingTree Resources
Ideal Candidate must have 2 to 3 Years of experience in customer Support.
Location- Bangalore
Notice Period- Immediate to 15 Days
Interview mode- WalkIn
Skills Required:
• Trouble shooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add ins/PST/DST/, BIOS, Drivers Installation
• L1 Service Desk Technical Support
• Ping command
• Difference between service request incidents.
• Aware about the SLA/Metrics handled.
• Situational Questions (looking at presence of mind)
Mandatory experience
• Experience in Voice + Chat
• B to C Process
• Experience in international Process
• 24/7 weekly shift roaster/International call handling experience
• 6 days working
Apply Now
Location- Bangalore
Notice Period- Immediate to 15 Days
Interview mode- WalkIn
Skills Required:
• Trouble shooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add ins/PST/DST/, BIOS, Drivers Installation
• L1 Service Desk Technical Support
• Ping command
• Difference between service request incidents.
• Aware about the SLA/Metrics handled.
• Situational Questions (looking at presence of mind)
Mandatory experience
• Experience in Voice + Chat
• B to C Process
• Experience in international Process
• 24/7 weekly shift roaster/International call handling experience
• 6 days working