Service Delivery

Location
Jaipur, Rajasthan
 
Full job description
Job Description

1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT
2 Daily review of pending complaints
3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
5 Arranging to send defective material back
6 Raising warranty claims wherever applicable
7. Submission of offers for NON AMC i.e Spares RS as per company guidelines and policies and booking and billing the orders

Key Responsibilities:

Good Communication
Troubleshooting
VRF
Ductable

Short Info

Posted: 2 day(s) ago
Location: Jaipur
Qualifications: Diploma/ BE/ B.Tech
Experience: 1 Years - 0 Months To 6 Years - 0 Months