Service Center Technician

Minimum Qualifications Experience in an IT Call Center troubleshooting user issues remotely. Strong workstation hardware and software problem-solving skills. Diplomatic skills in end-user communication. Handle customer interactions in an accurate, effective and timely manner, and articulate ideas in clear concise reports. Must be able to physically move computers and associated hardware. BA/BS in Computer Science, Information Technology or related field from an accredited college or university, in lieu of a degree, 6 years of progressive, related experience. Related experience includes but is not limited to Windows workstation hardware and software Workstation imaging techniques and software MS Office and Internet Explorer Networking Infrastructure systems architecture concepts, configurations and standards. Preferred Qualifications Experience with automated call centre software and multi-line phone systems. Experience using remote deployment tools to install and configure software, remove spyware, troubleshoot hardware and software, etc. Any Relevant IT certification preferable, such as A , Network or MCP