Senior Technical Writer

Position Title: Senior Technical Writer
Location: Pune, India
Reports to: Technical Writing Manager
Perforce develops DevOps tools that improve software quality and security as well as team productivity for several of the world’s leading companies, such as PIXAR, CD Projekt Red, NASA, Verizon, Honda, NVIDIA. Position Summary

We are looking for a Senior Technical Writer close to the Pune, India, office where you will contribute to the documentation of HostAccess and other embeddable software products, including some work around migrating FrameMaker doc sets to MadCap Flare. As part of a growing and dynamic company, you’ll have excellent opportunities to learn and expand your career. You’ll also be part of our global team of writers who are professional, supportive, and fun!
Responsibilities
• Develop user information products to communicate to our customers what the products are, how to use them, and their capabilities. This includes documenting new features and enhancements and making incremental updates and corrections to existing information.
• Work in conjunction with other writers to develop plans to ensure you meet project deadlines, and coordinate publishing and distribution to correspond with product updates and releases.
• Write release notes for relevant features, enhancements, and bug fixes.
• Migrate FrameMaker-based doc sets to MadCap Flare.
• Assess user requirements and identify conceptual weaknesses in the product and suggest ways to make things easier to understand and use.
• Respond to feedback from both customers and internal people, assess and address their needs and requirements, and make relevant improvements.
• Work closely with different teams in the organization, such as product management, engineering, support, customer success, and professional services.
• Gain solid knowledge of the products through hands-on experience as well as by participating in development meetings, interacting with developers, and reviewing design and customer requirements.
• Review UX designs and provide input on text strings and messages visible in the product UI.
• As part of a larger documentation team that is responsible for all products, help us define our information development strategies and work on strategic initiatives.

Requirements
• 8-10 years technical writing experience, preferably in a software development environment
• Degree in the arts/humanities, and/or college diploma in Technical/Professional Writing, or equivalent
• Excellent English writing skills and an aptitude for learning technical content
• Proven technical writing skills, including the development of user, installation, admin, command line and/or API documentation
• Ability to simplify and break down complex concepts into easy-to-understand, meaningful content that meets the audience needs
• Ability to learn complex software applications quickly and to work under tight deadlines
• Ability to communicate effectively with diverse teams (for example, development, customers, sales, engineers) who may be remote and across multiple time zones
• MadCap Flare experience preferred
• Working knowledge of FrameMaker an asset
• Experience working with image editing software such as SnagIt
• Working knowledge of source control systems (Helix Core, Git)
• Working knowledge of Windows and Linux administration tasks
• Good understanding of HTML and CSS
• Experience with an agile development process preferred
• Experience with bug tracking tools, such as Jira, preferred
• Proactive problem-solving attitude and a strong desire to make a difference

If you are passionate about the technology that impacts our day-to-day lives and want to work with people as talented and dedicated as yourself, apply today!
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