Senior Technical Lead Engineer

Job Description"

The role of Senior Technical Lead Engineer will be a key member of our team, responsible for leading the delivery of high-quality technical solutions. The ideal candidate will have a strong background in technical solutions, including TM1, Alteryx, and Data Lake. They will be responsible for handling incidents, striving for resolution within SLA, and communicating with customers as required.
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This is an exciting opportunity for someone who is passionate about technology and wants to make a real impact. As a Senior Technical Lead Engineer, you will work closely with various teams to design, develop, and maintain technical solutions. You will be responsible for monitoring tickets queues, self-assigning tickets, and managing change management processes.
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Key Accountabilities:
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• Handle Incidents for Mosaic solution and strive for resolution of incidents within SLA.
• Subject matter experts (SMEs), responsible for resolving incidents and for continuous communication about incident status.
• Act as a resolver and communicate with the customer as required.
• He is a member of a technical, operations, or application management team or supplier.
• Monitor the team's tickets queue for his service, self-assign tickets to him or directly work on tickets assigned by the Service Controller.
• Responsible for forwarding tickets that require a change to the Service Controller and manage the Change Management process for break fixes implementation.
• Handle tickets escalations to the Service Controller.
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Qualifications:
"Required Skills and Qualifications"

Key Skill Required:
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• University education (BS /BA level) or equivalent work experience.
• 4+ Year of experience in TM1 Cognos Planning Analytics.
• 6+ Years of Information Technology or business experience.
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Technical Skills:
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• IBM Planning Analytics Modeler.
• IBM Planning Analytics Turbo-Integrator.
• IBM Planning Analytics Rules and Feeders.
• IBM Planning Analytics Dimensions and Cubes.
• IBM Planning Analytics Excel PAfE.
• SQL, MySQL.
• ODBC driver.
• SAP exposure.
• Service Now, Jira or other ticketing tools.
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Non-Technical Skills:
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• Strong development background with 5 years' experience in Sustain teams (offshore mainly) on business solutions projects with process flow, data flow and integration as a critical component.
• Knowledge of ITIL methodology.
• Understanding of the Financial Closing and Forecasting process.
• Knowledge of Project Management.
• Strong Interpersonal and Communication skills.
• Good verbal and written Communication.
• Strong Stakeholder management.
• Self-motivation and ability to stay focused. Read more