Senior Product Associate

JOB DESCRIPTION
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Card Financial Transaction product, you are a significant contributor to a team that defines and configures complex product solutions for key client relationships and prospect opportunities. You will collaborate with Business, Product, and Technology leadership to improve our issuer platform , deliver customer features, and support scrum teams. This role provides a unique opportunity to contribute to a leading financial institution and shape the future of our card services

Job responsibilities
Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discover.
Maintain product roadmap and prioritized backlog that guides development efforts and ensures alignment with the product vision
Considers and plans for upstream and downstream implications of new product features on the overall product experience
Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
Collaborate with Technology partners on product enhancements requirements and troubleshooting when product issues are raised
Support the end to end product development lifecycle, from ideation and design to development, testing and launch
Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
Writes the requirements, epics, and user stories to support product development
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in problem-solving on a team within a cluster of products
Proficient knowledge of the product development life cycle
Experience in product life cycle activities including discovery and requirements definition
Demonstrated prior experience working in a highly matrixes and complex organization
Strong analytical skills
Strong written and verbal communication skills with the ability to articulate concepts to a senior management and customers across business and technology organizations
Ability to develop collaborative relationships with business stakeholders
Curiosity to dig into data to identify root cause and efficiency opportunities
Creative problem solver
Ability to use data to tell stories and drive behavior and translate business objectives into quantifiable metrics
Proficiency in Microsoft Word, Excel, and PowerPoint
Preferred qualifications, capabilities, and skills
Functional knowledge of all Card and CCB domains impacting the Card Customer
Knowledge on Credit card Issuer platform and credit card payment life cycle experience is preferable
Prior technical knowledge of coding languages (Cobol, Java, etc.) and expertise in the functionality present and its usage in the systems/application/platforms that support Chase Card Customer Experiences
2+ years’ industry experience in analyzing/building products with digital, modern technology stacks, including, API’s, Microservices, public cloud, etc.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.




ABOUT THE TEAM

Our Consumer Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
 
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