Senior Manager|SMC Lead|Service Delivery|WFM|Ahmedbad
Role Purpose
Responsible for service delivery capabilities to all _VOIS CARE in India, driving the unit to an excellent level of first and second line of support for Vodafone customers enabling them to use the wide variety of products Services voice or data, Also raising the accessibility levels enabling the resolution of technical inquires / problems for _VOIS CARE to systemically measure and address the root cause to drive improvement through the organization fulfilling _VOIS contractual...
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Responsible for service delivery capabilities to all _VOIS CARE in India, driving the unit to an excellent level of first and second line of support for Vodafone customers enabling them to use the wide variety of products Services voice or data, Also raising the accessibility levels enabling the resolution of technical inquires / problems for _VOIS CARE to systemically measure and address the root cause to drive improvement through the organization fulfilling _VOIS contractual...