Senior Manager/AGM - Process Excellence/Business Excellence - Healthcare BPO Industry - 3PM -12 AM
Cit Global Solutions
Australian BPO - CIT Global Solutions - Bengaluru
Cit Global Solutions • Bengaluru, Karnataka • via Vihu Jobs
Full–time
No Degree Mentioned
Apply on Vihu Jobs
Apply on LinkedIn
Apply on Thejop.com
Apply on CallCenterJob.co.in
Job description
Job Requirements
Job Title: Australian BPO
Company Name: CIT Global Solutions
Location: Bengaluru, Karnataka
Salary: ₹15,000 - ₹22,000 per month
Employment Type: Regular / Permanent
Job Description:
Are you looking for a dynamic and rewarding career in the BPO industry? CIT Global Solutions, a leading company in the field, is seeking motivated individuals to join our team in Bengaluru, Karn...
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Pragati Jain
Senior Manager/AGM - Process Excellence/Business Excellence - Healthcare BPO Industry - 3PM -12 AM
Pragati Jain • Bengaluru, Karnataka • via IIM Jobs
+ hours ago
Full–time
Apply on IIM Jobs
Job description
Our client is a Healthcare BPO and is looking for a Senior Manager/AGM Process Excellence (Contact Center)
Experience from BPO industry is Mandatory.
Responsibilities:
1. Primary Responsibilities:
a. Customer related:
- Keep abreast with the process of claims processing/Rework/ GA/ Payment Integrity/International Claims/ BE, PB, PDM Credentialing/ WCL, Coding Clinical/ Preregistration, etc. in the healthcare industry
- Working with Healthcare client to drive transformation of their business through RPA, Intelligent Automation, OCR, AI/ML, Analytics, Data Mining, Process Mining, workflow solution and other Tech Led solutions
b. Financials related:
- Business strategist - plan and manage high ROI projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains
- Responsible for driving transformation initiatives, among the teams aligned to them
c. People related:
- Execute transformation business case, future state and implementation road map, guiding process documentation, setting up automation teams/practice and supporting in the implementation.
- Conduct individual performance reviews and propose the required action plan
- Preferred experience in Mentoring team members through Blue Prism, Automation Anywhere, UiPath, ABBYY Flex capture, UiPath Document Understanding, Analytics Dashboards etc. platform trainings - Providing advice and guidance on best practices and Development techniques.
d. Process related:
- Metrics Management
- Data Analysis
- Value Addition
- Plan forecast resources for optimal utilization of manpower
- Manager in crisis management and administrative work and timely escalation of issues
- Assisting training/refresher requirements for processing teams based on the error trends of individual teams
- Coordinating with the client on projects/programs related issues and updates
- Effective participation in Con. Calls pertaining to Subject and process improvements
- Addressing the technical queries raised by the team
Qualifications:
An ideal candidate should be / should have:
Knowledge:
Desired Profiles:
- Overall 8+ years relevant experience, with Min. 3 years' experience in US Healthcare- Provider
- Bachelor or Master's degree in a technology/ business
- Exposure to (US) Healthcare - Provider
- Proven Business Excellence Strategy development deployment experience
- Six Sigma BB/Equivalent certified, with excellent Analytical and Problem-solving skills
- MBB would be an advantage
- Demonstrated capability to leverage technology in designing solutions
- Excellent Facilitation skill, presentation communication (both written verbal)
Apply Now
Australian BPO - CIT Global Solutions - Bengaluru
Cit Global Solutions • Bengaluru, Karnataka • via Vihu Jobs
Full–time
No Degree Mentioned
Apply on Vihu Jobs
Apply on LinkedIn
Apply on Thejop.com
Apply on CallCenterJob.co.in
Job description
Job Requirements
Job Title: Australian BPO
Company Name: CIT Global Solutions
Location: Bengaluru, Karnataka
Salary: ₹15,000 - ₹22,000 per month
Employment Type: Regular / Permanent
Job Description:
Are you looking for a dynamic and rewarding career in the BPO industry? CIT Global Solutions, a leading company in the field, is seeking motivated individuals to join our team in Bengaluru, Karn...
Report this listing
Pragati Jain
Senior Manager/AGM - Process Excellence/Business Excellence - Healthcare BPO Industry - 3PM -12 AM
Pragati Jain • Bengaluru, Karnataka • via IIM Jobs
+ hours ago
Full–time
Apply on IIM Jobs
Job description
Our client is a Healthcare BPO and is looking for a Senior Manager/AGM Process Excellence (Contact Center)
Experience from BPO industry is Mandatory.
Responsibilities:
1. Primary Responsibilities:
a. Customer related:
- Keep abreast with the process of claims processing/Rework/ GA/ Payment Integrity/International Claims/ BE, PB, PDM Credentialing/ WCL, Coding Clinical/ Preregistration, etc. in the healthcare industry
- Working with Healthcare client to drive transformation of their business through RPA, Intelligent Automation, OCR, AI/ML, Analytics, Data Mining, Process Mining, workflow solution and other Tech Led solutions
b. Financials related:
- Business strategist - plan and manage high ROI projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains
- Responsible for driving transformation initiatives, among the teams aligned to them
c. People related:
- Execute transformation business case, future state and implementation road map, guiding process documentation, setting up automation teams/practice and supporting in the implementation.
- Conduct individual performance reviews and propose the required action plan
- Preferred experience in Mentoring team members through Blue Prism, Automation Anywhere, UiPath, ABBYY Flex capture, UiPath Document Understanding, Analytics Dashboards etc. platform trainings - Providing advice and guidance on best practices and Development techniques.
d. Process related:
- Metrics Management
- Data Analysis
- Value Addition
- Plan forecast resources for optimal utilization of manpower
- Manager in crisis management and administrative work and timely escalation of issues
- Assisting training/refresher requirements for processing teams based on the error trends of individual teams
- Coordinating with the client on projects/programs related issues and updates
- Effective participation in Con. Calls pertaining to Subject and process improvements
- Addressing the technical queries raised by the team
Qualifications:
An ideal candidate should be / should have:
Knowledge:
Desired Profiles:
- Overall 8+ years relevant experience, with Min. 3 years' experience in US Healthcare- Provider
- Bachelor or Master's degree in a technology/ business
- Exposure to (US) Healthcare - Provider
- Proven Business Excellence Strategy development deployment experience
- Six Sigma BB/Equivalent certified, with excellent Analytical and Problem-solving skills
- MBB would be an advantage
- Demonstrated capability to leverage technology in designing solutions
- Excellent Facilitation skill, presentation communication (both written verbal)