Senior Associate Technical Support
Job Role: Associate Technical Support
Work Location: Chandigarh (IT Park)
Job Description:
· Sound Technical Knowledge of Networking, LAN, WAN and troubleshooting
· Good Analytical and Interpretation skills
· International voice experience (Inbound / Outbound) would be considered
· Candidates from BPO industry immediate joiners will be preferred
· Serves as a support resource to assist sales in the handling of Customer affecting service issues.
· Investigates and resolve outages and other issues affecting the quality of service.
· Engages the resources appropriate for resolving issues.
· Ensures that company isolation and restoration efforts are timely and effective. Coordinates and monitors hand-offs between organizations.
· Proactively escalates by phone, following up by email, through the appropriate hierarchical structures.
· Documents status and closure, per client requirements.
· Provides status and updates to the Customer and service management leadership.
· Ensures that leadership is aware of issues requiring executive, media relations, and or external affairs engagement.
· Complete Issue resolution within prescribed timeframes.
· Coordinates and documents Root Cause Analysis (RCA) or Reason for Outage (RFO) on outages/chronic outages and works with Maintenance and Customer to correct.
Apart from these below are the basic requirements –
· Graduate in Any stream
· Experience in international calling if the USA, that would be great
· Basic technical knowledge
· Ready to work in a 24x7 shift
· Good English speaking skills
· Customer-centric
· Ready to work in rotational shifts
· Ready to work from the office
· should be able to perform under pressure synonym
Perks and Benefits
· 5 days working and Work from Office
· Lucrative Client incentives
· Pick up and Drop Facilities
· Night Shift allowances
Job Type: Full-time
Salary: ₹350,000.00 - ₹450,000.00 per year
Benefits:
Flexible schedule
Health insurance
Life insurance
Paid sick time
Provident Fund
Day range:
Weekend availability
Ability to commute/relocate:
Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Required)
Experience:
total: 1 year (Preferred)
Speak with the employer
++1-XXXXXXXXXX
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Work Location: Chandigarh (IT Park)
Job Description:
· Sound Technical Knowledge of Networking, LAN, WAN and troubleshooting
· Good Analytical and Interpretation skills
· International voice experience (Inbound / Outbound) would be considered
· Candidates from BPO industry immediate joiners will be preferred
· Serves as a support resource to assist sales in the handling of Customer affecting service issues.
· Investigates and resolve outages and other issues affecting the quality of service.
· Engages the resources appropriate for resolving issues.
· Ensures that company isolation and restoration efforts are timely and effective. Coordinates and monitors hand-offs between organizations.
· Proactively escalates by phone, following up by email, through the appropriate hierarchical structures.
· Documents status and closure, per client requirements.
· Provides status and updates to the Customer and service management leadership.
· Ensures that leadership is aware of issues requiring executive, media relations, and or external affairs engagement.
· Complete Issue resolution within prescribed timeframes.
· Coordinates and documents Root Cause Analysis (RCA) or Reason for Outage (RFO) on outages/chronic outages and works with Maintenance and Customer to correct.
Apart from these below are the basic requirements –
· Graduate in Any stream
· Experience in international calling if the USA, that would be great
· Basic technical knowledge
· Ready to work in a 24x7 shift
· Good English speaking skills
· Customer-centric
· Ready to work in rotational shifts
· Ready to work from the office
· should be able to perform under pressure synonym
Perks and Benefits
· 5 days working and Work from Office
· Lucrative Client incentives
· Pick up and Drop Facilities
· Night Shift allowances
Job Type: Full-time
Salary: ₹350,000.00 - ₹450,000.00 per year
Benefits:
Flexible schedule
Health insurance
Life insurance
Paid sick time
Provident Fund
Day range:
Weekend availability
Ability to commute/relocate:
Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Required)
Experience:
total: 1 year (Preferred)
Speak with the employer
++1-XXXXXXXXXX