Senior Associate, Specialist, Customer Employee Experience, Institutional Banking Group - COO
Job description
Business Function
Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.
Job Purpose
Map Process and Customer Journey to identify gaps and fix the same to improve Customer and Employee Journey
Key Accountabilities
• Improve Customer Experience Survey Scores
• Improve Employee Survey Scores
• Reduce TATs
• Reduce Complaints
• Reduce manhours
Job Duties Responsibilities
Required to implement Process Improvement initiatives that result in better customer and employee experience.
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Business Function
Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.
Job Purpose
Map Process and Customer Journey to identify gaps and fix the same to improve Customer and Employee Journey
Key Accountabilities
• Improve Customer Experience Survey Scores
• Improve Employee Survey Scores
• Reduce TATs
• Reduce Complaints
• Reduce manhours
Job Duties Responsibilities
Required to implement Process Improvement initiatives that result in better customer and employee experience.