Scheduler in BPO

• *Job Description: Scheduler (BPO)**
• *Overview:**

Join our BPO team as a Scheduler and ensure seamless operations by optimizing resource allocation and maintaining effective schedules.
• *Responsibilities:**

- Create and manage accurate schedules for BPO professionals, aligning with client needs and resource availability.

- Monitor real-time adherence, make adjustments to meet SLAs, and provide regular performance reports.

- Collaborate with clients, HR, and Operations to allocate suitable resources for projects.

- Drive continuous improvement in scheduling processes and contribute to process enhancement initiatives.
• *Qualifications:**

- Bachelor's degree or equivalent practical experience.

- Previous experience in scheduling or workforce management, preferably in a BPO context.

- Proficiency in workforce management tools.

- Strong analytical and communication skills.

- Detail-oriented and adaptable to changing priorities.

- Familiarity with BPO industry practices and SLAs.

Job Types: Full-time, Regular / Permanent

Salary: ₹1+,525.80 - ₹24,170.03 per month

Benefits:
• Health insurance
• Provident Fund

Schedule:
• Day shift

Supplemental pay types:
• Performance bonus

Ability to commute/relocate:
• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Experience:
• Schedule management: 1 year (Required Read more