SAVE Software Technical Writer | Plex

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Software Technical Writer - Plex

Rockwell Automation
Pune, Maharashtra
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14 hours agoFull–time
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

WHAT’S YOUR IMPACT? Creates, develops, plans, writes and edits operational, instructional, maintenance or test procedures for paper, multimedia or web-based publication. Conducts interviews with various users and technical staff to gather data for documentation. Research and translate technical information into manuals and/or web-based documents for non-technical and technical users. May document engineering processes and specifications. Recommends formats responsive to technical and customer requirements. Produces products that conform to the company documentation and quality assurance standards. Work with engineering, quality, product management, release management, and other subject matter experts to develop user-task-based documentation including conceptual overviews, step-by-step instructions, configuration requirements, and UX microcopy for application UI Actively participate in internal projects aimed at improving the Plex documentation site features and user experience Continuously improve content based on feedback from internal and external users Create a variety of learning assets including text, graphics, charts, diagrams, animations, and videos Adhere to internal content development style guide and information model Bring innovative approaches to problem solving, develop and propose new ideas, and actively participate in improving the quality of our content IS IT IN YOU? Strong Communication Skills. Proficient in Microsoft Office Suite, Acrobat, Snagit, Paint, video recording tools, virtual images, Windows and Linux Operating Systems Excellent experience as an effective technical writer, preferably in an agile development environment Working knowledge of MadCap Flare and similar structured authoring tools and content management systems Working knowledge of Jira and Confluence, or similar platforms Experience with common style guides such as Chicago Manual of Style, and Microsoft Manual of Style Multimedia development Have a positive, can-do attitude; be enthusiastic about learning new technologies Proficient in using documentation templates and style guidelines to develop documentation that has a consistent visual and structural approach. Knowledge on CMS administration Working knowledge of structured authoring, DITA, CMS, and XML NICE TO HAVE Apply expertise in technical communication practices to improve processes like Document Development, Maintenance and Support. Expert in information design and structured authoring. Troubleshoot issues with publishing tools without support from other team members. Exposure to Programming. Experience working with US teams. Ability to work smart, ability to work under pressure. Should be a good team player, should be a Quick Learner Read more