Salesforce Analyst - Strathmore, AB

Founded in 2008, Magnum Services quickly became an established well cementing service company with a broad operational footprint in North America. Through those roots, Magnum continues to develop and diversify to offer our customers a unique blend of technical expertise with a history of project execution excellence. We are competent in providing primary and remedial (PA) oilfield cementing services, downhole isolation technologies, soil stabilization and fluid services. Many of these services can be applied across various industries, such as oil gas, agriculture, construction, roads and infrastructure, laydown yards, and retention ponds. By applying technical expertise, synergy, efficiency, and the highest quality standards in everything that we do, Magnum separates ourselves from our competitors in all the services that we offer.

Under the direction of the Director of Corporate Services, the Salesforce Analyst is responsible for planning and allocating resources, preparing budgets, monitoring progress, and keeping stakeholders informed throughout the Salesforce project lifecycle.
Job Responsibilities
Analysis
Perform requirements gathered from end-users for use in scope statements and other project documents (project charter, business requirements document, product backlog, etc.).
Understand and document functional and non-functional business requirements for application development.
Understand project and development plans and clearly articulate roles, project goals, and timelines
Manage Salesforce Roles, Profiles, and Workflows.
Manage, build, and maintain Reports and Dashboards for the business.
Perform Use Case analysis for various projects.
Perform Process and Data modeling for proposed projects.
Implementation
Manage the Salesforce projects using modern development methodologies.
Upgrade and configure Salesforce and products for optimized integration.
Document project milestones, meetings, and user requests, and report them to stakeholders, as specified in the project charter.
Create and perform testing planning templates for use in unit, integration, system, and acceptance testing.
Develop comprehensive system and user documentation, including reference documents, procedures manuals, and tutorials.
Provide ongoing support for specific areas of implemented projects.
Ensure documentation is kept up to date.
Salesforce Support
Provide additional support over other IT operational infrastructure systems associated with current or past projects (backend services, user-related issues, etc.), as needed.
Apply knowledge of industry trends and developments to improve service to clients.
Perform database maintenance and testing.
Show courtesy and professionalism when dealing with difficult clients.
Comply with Magnum’s policies and procedures.
Protect proprietary information used in IT support and various projects.
Provide research over future initiatives, as needed.
Provide Salesforce Training and end user support.
Design
Work with stakeholders to outline the architecture design, hardware, and software specifications for projects.
Design User Interfaces using industry-accepted methodologies.
Perform Program and Data Storage design based on project requirements.
Present design plans to appropriate stakeholders for approval and feedback.
General
Participate in training and development activities.
Assist with the IT Helpdesk when required.
Participate in afterhours on call supported when required.
Other related duties as required.
Qualifications - Required:
College diploma/Bachelor’s degree in computer science, information systems, or software engineering.
Able to work overtime, accommodate a flexible schedule, and travel to meet the needs of the business.
Legally eligible to work in the country the role is based out of.
Qualifications - Looking For:
Salesforce certified administer or advanced administrator certification.
At least two years’ experience of supporting and maintaining a Salesforce Environment.
Experienced with Third Party Tools and Applications that tie into Salesforce.
Proficiency with databases that run on the SQL family environments.
Customer service focused with excellent client management skills.
Strong work ethic, positive attitude, reliable, and dependable.
Understands the importance of safety.
Demonstrated initiative and results orientated.
Qualifiactions - Assets:
High degree of flexibility and adaptable to changing priorities.
Self-starter, organized, able to prioritize and multitask.
Able to work autonomously and be proactive in addressing issues.
Magnum Services is an equal opportunity employer. We celebrate, support, and thrive on diversity, and are committed to creating an inclusive environment for all employees. Please note that this position will remain open until a successful candidate is found. While all candidates are welcome to apply, only those who appear to meet the requirements of our available roles will be contacted. Read more