Russian Language Expert Vaidam Health •

Company Description

Vaidam Health is a healthcare platform founded in 2016 that connects patients to top-notch doctors and trusted hospitals. The company has ISO certification and NABH accreditation, which is regarded as the highest national recognition for quality patient care. With a global network of 500+ leading hospitals and 8000+ doctors in 10+ medical destinations, Vaidam.com is the most effective and popular platform for medical travelers worldwide. The company also organizes regular Medical Camps with senior doctors for pre-treatment consultations and post-treatment follow-ups.

Role Description

This is a full-time on-site role located in Gurugram for a Operations-Russian Language Expert and will be single point of contact in Patient Journey from admissions to discharge and to work towards enhancement of Patient Care. They need to be Quick Proactive in counselling patients assisting them regarding any concerns relating to treatment plan.

Must have:
• Fluency in English Russian Language
• Knowledge of Hospital Operations good understanding of Medical Functions/Terminology
• Excellent Communication skills
• Good listening perceiving skills
• Quick emphatic in responding to any situation relating to patient treatment care

Role Responsibility:
• To assist patients within outside the hospital during their on-going medical care.
• To provide support assistance to patients during Consultations, Treatments, Surgeries, Follow-ups, etc.
• To quickly adapt to any changes in a patient's plan of treatment and act accordingly.
• To maintain cordial relations with Hospital staff, Doctors various Departments at all times for smooth patient care.
• To collaborate work together with the Patient Relations team.
• To report to the manager on the going patient treatment process immediately inform any incidents occurring at the hospital premises. Read more