Revenue Operations Analytics Manager

Description

IT’S MORE THAN A JOB. IT’S A CALLING.

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.

Transforming lives is our life’s work.
• CARING SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
• UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
• BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
• COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
• IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
• COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.
• Annual compensation: $110,000 – 120,000, plus 15% bonus potential.

Position Overview: The Revenue Operations Analyst Manager supports the Revenue Operations department through financial analysis; including tracking KPI’s, identifying key strategic trends, and generating reporting to facilitate revenue optimization. The position is responsible for preparing, modeling, analyzing and reporting financial and operational information to management and others within the organization on a periodic and ad-hoc basis. This role will also support workforce management by helping with productivity, job aids, assignments, monitoring KPI’s to assess staffing needs/shifts based on provider, clinic, payor, role, etc.

Essential Responsibilities
• Lead cross vendor revenue cycle collaborations to include account research, root cause analysis, identifying process deficiencies, and establishing recommendations for future optimizations.
• Monitors KPIs tied to strategic revenue goals, benchmarking against industry standards.
• Maintains analysis involving modeling and tracking of over/under payments, denial trends, patient conversion rates, call center metrics, revenue vs. payment percentages, etc.
• Identifies key strategic revenue trends and generates reporting to facilitate revenue optimization. Provides weekly reporting on the key departmental metrics to ensure financial wealth and identify issues at onset.
• Monitors productivity and assess any workforce changes needed within RCM and Patient Access teams; including process improvement, staffing, and technology automation.
• Collaborates with data analytics team to automate reporting and create scalable dashboards.
• Compiles quarterly revenue operations package and provide insights to appropriate leaders.

Other Duties
• *
• Performs other related duties as assigned by management.

Supervisory Or Managerial Responsibility
• None

Minimum Qualifications
• Bachelor's degree required
• Minimum of six years of revenue cycle or patient access analysis or similar experience required. Prior experience in the healthcare, private equity or in fast-paced mid-sized company preferred. Prior experience with Microsoft BI preferred.
• Advanced Microsoft Excel skills required

Location: Remote

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Read more