Resources Global Placement • Greater Noida, Uttar Pradesh • via Indeed
I
INVISIONTECH SOLUTIONS
International Voice Process Agent N...
INVISIONTECH SOLUTIONS • Noida, Uttar Pradesh • via WorkIndia.in
3 days ago
₹14K–₹20K a month
Full–time
No Degree Mentioned
Apply on WorkIndia.in
Job description
Salary Range : Rs. 14000 - Rs. 26000 , based on skills, experience, and interview performance
Educational Requirement : 12th Pass / Male Only
Work Arrangement : Work From Office
Gender Preference : Male only
Skills Requirement : No predefined skills necessary
Experience Requirement : Fresher
Location : Sector 16 - Noida
Working Hours : 10 PM - 7 AM | Monday to Saturday
Additional Info : Ha...
Show full description
Report this listing
R
Resources Global Placement
Quality Analyst (BPO INDUSTRY)
Resources Global Placement • Greater Noida, Uttar Pradesh • via Indeed
20 hours ago
₹20K–₹30K a month
Full–time
No Degree Mentioned
Apply directly on Indeed
Apply directly on Glassdoor
Apply on SimplyHired
Job description
Job Title: Quality Analyst – BPO
Location: Knowledge Park III, Greater Noida
Experience Required: 2-4 years in BPO as a Quality Analyst
Salary: ₹20,000 – ₹30,000 per month (Based on Interview Performance)
Gender: Male/Female – Both Can Apply
Industry: BPO / Call Center / Customer Service
---
Job Description:
We are looking for an experienced and detail-oriented Quality Analyst to join our dynamic team in Greater Noida. The ideal candidate will have a strong background in the BPO industry and a proven ability to monitor, evaluate, and enhance customer interactions through effective quality checks and analysis.
---
Key Responsibilities:
Monitor inbound and outbound calls to assess agents' performance against established quality parameters.
Conduct regular call audits to identify strengths and areas of improvement.
Provide feedback and coaching to agents based on quality audits to improve customer experience.
Develop and maintain quality reports and dashboards for management review.
Ensure process compliance and suggest process improvements for better service delivery.
Collaborate with team leaders and trainers to implement corrective action plans.
Identify trends and recurring issues to help in improving overall call quality and customer satisfaction.
---
Required Skills Qualifications:
2-4 years of experience as a Quality Analyst in a BPO/Call Center environment.
Strong communication and interpersonal skills.
Proficient in call auditing, feedback delivery, and quality reporting.
Knowledge of MS Excel and reporting tools is an added advantage.
Strong analytical and listening skills.
Ability to work independently and as part of a team.
Detail-oriented with a commitment to accuracy and quality.
---
Why Join Us?
Competitive salary based on skills and experience
Supportive work environment
Opportunities for career growth and development
Convenient office location in Knowledge Park III, Greater Noida
---
Interested candidates can apply immediately Shortlisted applicants will be contacted for an interview.
Contact- ++1-XXXXXXXXXX
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Schedule:
• Day shift
Supplemental Pay:
• Yearly bonus
Ability to commute/relocate:
• Greater Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Experience:
• Quality Analyst: 2 years (Required)
• BPO Industry: 2 years (Required)
• Call Audit: 2 years (Required)
• Quality Reports: 2 years (Required)
• Quality management: 2 years (Required)
Work Location: In person
Speak with the employer
++1 ++1-XXXXXXXXXX
Apply Now
INVISIONTECH SOLUTIONS
International Voice Process Agent N...
INVISIONTECH SOLUTIONS • Noida, Uttar Pradesh • via WorkIndia.in
3 days ago
₹14K–₹20K a month
Full–time
No Degree Mentioned
Apply on WorkIndia.in
Job description
Salary Range : Rs. 14000 - Rs. 26000 , based on skills, experience, and interview performance
Educational Requirement : 12th Pass / Male Only
Work Arrangement : Work From Office
Gender Preference : Male only
Skills Requirement : No predefined skills necessary
Experience Requirement : Fresher
Location : Sector 16 - Noida
Working Hours : 10 PM - 7 AM | Monday to Saturday
Additional Info : Ha...
Show full description
Report this listing
R
Resources Global Placement
Quality Analyst (BPO INDUSTRY)
Resources Global Placement • Greater Noida, Uttar Pradesh • via Indeed
20 hours ago
₹20K–₹30K a month
Full–time
No Degree Mentioned
Apply directly on Indeed
Apply directly on Glassdoor
Apply on SimplyHired
Job description
Job Title: Quality Analyst – BPO
Location: Knowledge Park III, Greater Noida
Experience Required: 2-4 years in BPO as a Quality Analyst
Salary: ₹20,000 – ₹30,000 per month (Based on Interview Performance)
Gender: Male/Female – Both Can Apply
Industry: BPO / Call Center / Customer Service
---
Job Description:
We are looking for an experienced and detail-oriented Quality Analyst to join our dynamic team in Greater Noida. The ideal candidate will have a strong background in the BPO industry and a proven ability to monitor, evaluate, and enhance customer interactions through effective quality checks and analysis.
---
Key Responsibilities:
Monitor inbound and outbound calls to assess agents' performance against established quality parameters.
Conduct regular call audits to identify strengths and areas of improvement.
Provide feedback and coaching to agents based on quality audits to improve customer experience.
Develop and maintain quality reports and dashboards for management review.
Ensure process compliance and suggest process improvements for better service delivery.
Collaborate with team leaders and trainers to implement corrective action plans.
Identify trends and recurring issues to help in improving overall call quality and customer satisfaction.
---
Required Skills Qualifications:
2-4 years of experience as a Quality Analyst in a BPO/Call Center environment.
Strong communication and interpersonal skills.
Proficient in call auditing, feedback delivery, and quality reporting.
Knowledge of MS Excel and reporting tools is an added advantage.
Strong analytical and listening skills.
Ability to work independently and as part of a team.
Detail-oriented with a commitment to accuracy and quality.
---
Why Join Us?
Competitive salary based on skills and experience
Supportive work environment
Opportunities for career growth and development
Convenient office location in Knowledge Park III, Greater Noida
---
Interested candidates can apply immediately Shortlisted applicants will be contacted for an interview.
Contact- ++1-XXXXXXXXXX
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Schedule:
• Day shift
Supplemental Pay:
• Yearly bonus
Ability to commute/relocate:
• Greater Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Experience:
• Quality Analyst: 2 years (Required)
• BPO Industry: 2 years (Required)
• Call Audit: 2 years (Required)
• Quality Reports: 2 years (Required)
• Quality management: 2 years (Required)
Work Location: In person
Speak with the employer
++1 ++1-XXXXXXXXXX