Resident Engagement Officer
Profile insights
Here’s how the job qualifications align with your profile.
Licences
Driving Licence
Do you have a valid Driving Licence licence?
Skills
Project management
IT
Communication skills
Analysis skills
Do you have experience in Project management?
Job details
Here’s how the job details align with your profile.
Pay
£31,410 - £37,065 a year
Job type
Permanent
Full-time
Location
Crawley•Hybrid work
Benefits
Pulled from the full job description
Employee discount
Full job description
Reference: EC123
Division: Crawley Homes
Salary: £31,410.00 - £37,065.00 per annum
Contract type: Permanent
Posted on: 10 July 2025
Interview date: 31 July 2025
Extra payment(s): Not applicable
Positions: 1
Category: Housing
Grade: F - G
Working hours: 37 per week
Closing date: 24 July 2025
Location: Town Hall, Crawley
Location type: Hybrid
About the role
Are you passionate about empowering communities and improving housing services? We are looking for a proactive and people-focused Resident Engagement Officer to join our Crawley Homes team.
This is a key role in delivering meaningful resident involvement and consultation. You’ll help ensure that the voices of our tenants, leaseholders, and shared owners are heard and acted upon, shaping the future of housing services in Crawley.
Key responsibilities include:
delivering and coordinating actions within Crawley Homes’ Resident Engagement Strategy
developing a wide range of participation opportunities tailored to residents’ needs
facilitating and supporting tenant panels, including recruitment, training, and development of volunteers
analysing feedback from surveys, events, and complaints to inform service improvements
leading and supporting projects based on tenant feedback to enhance service delivery
collaborating with internal teams, external agencies, and contractors to improve services and neighbourhoods
supporting policy development and resident consultation across Crawley Homes
We're looking for someone with:
strong communication and facilitation skills across diverse audiences
experience in resident engagement, participation, or community development
the ability to manage multiple priorities and deliver projects effectively
knowledge of housing regulation, in particular, the Consumer Standards
analytical skills to interpret data and produce actionable insights.
It would also be desirable to have:
experience in local government or housing
Chartered Institute of Housing qualification or relevant degree
project management experience
experience working with tenant groups or volunteers
Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.
We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.
Additional information
A full and current UK driving licence is a requirement of the role as well as the ability to undertake all physical and practical aspects of setting up events and meetings.
You will also need to be able to join community events and meetings outside of standard working hours when required, for which time off in lieu would be given.
Employee benefits
We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.
Our way of working
Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
How to apply
Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.
For an informal conversation or further information regarding the role, email georgia.leigh@crawley.gov.uk, Policy and Engagement Manager.
Apply Now
Here’s how the job qualifications align with your profile.
Licences
Driving Licence
Do you have a valid Driving Licence licence?
Skills
Project management
IT
Communication skills
Analysis skills
Do you have experience in Project management?
Job details
Here’s how the job details align with your profile.
Pay
£31,410 - £37,065 a year
Job type
Permanent
Full-time
Location
Crawley•Hybrid work
Benefits
Pulled from the full job description
Employee discount
Full job description
Reference: EC123
Division: Crawley Homes
Salary: £31,410.00 - £37,065.00 per annum
Contract type: Permanent
Posted on: 10 July 2025
Interview date: 31 July 2025
Extra payment(s): Not applicable
Positions: 1
Category: Housing
Grade: F - G
Working hours: 37 per week
Closing date: 24 July 2025
Location: Town Hall, Crawley
Location type: Hybrid
About the role
Are you passionate about empowering communities and improving housing services? We are looking for a proactive and people-focused Resident Engagement Officer to join our Crawley Homes team.
This is a key role in delivering meaningful resident involvement and consultation. You’ll help ensure that the voices of our tenants, leaseholders, and shared owners are heard and acted upon, shaping the future of housing services in Crawley.
Key responsibilities include:
delivering and coordinating actions within Crawley Homes’ Resident Engagement Strategy
developing a wide range of participation opportunities tailored to residents’ needs
facilitating and supporting tenant panels, including recruitment, training, and development of volunteers
analysing feedback from surveys, events, and complaints to inform service improvements
leading and supporting projects based on tenant feedback to enhance service delivery
collaborating with internal teams, external agencies, and contractors to improve services and neighbourhoods
supporting policy development and resident consultation across Crawley Homes
We're looking for someone with:
strong communication and facilitation skills across diverse audiences
experience in resident engagement, participation, or community development
the ability to manage multiple priorities and deliver projects effectively
knowledge of housing regulation, in particular, the Consumer Standards
analytical skills to interpret data and produce actionable insights.
It would also be desirable to have:
experience in local government or housing
Chartered Institute of Housing qualification or relevant degree
project management experience
experience working with tenant groups or volunteers
Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.
We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.
Additional information
A full and current UK driving licence is a requirement of the role as well as the ability to undertake all physical and practical aspects of setting up events and meetings.
You will also need to be able to join community events and meetings outside of standard working hours when required, for which time off in lieu would be given.
Employee benefits
We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.
Our way of working
Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
How to apply
Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.
For an informal conversation or further information regarding the role, email georgia.leigh@crawley.gov.uk, Policy and Engagement Manager.