Reservations Executive
Company Description
Mirth Resorts, located in the picturesque village of Kanthaloor, known as the "Kashmir of Kerala," offers luxurious accommodations in a serene environment. With over 160 luxury cottages in various projects, Mirth Resorts provides world-class amenities and a multicuisine restaurant for guests. Future projects include hill stations and other various locations in Kerala.
Role Description
This is a full-time on-site role for a Reservations Executive located in Kochi. The Reservations Executive will be responsible for handling communication with guests, ensuring customer satisfaction, managing reservations, providing excellent customer service, and driving sales for the resort.
Qualifications
• Strong Communication and Customer Service skills
• Experience in Reservations and Sales
• Ability to ensure Customer Satisfaction
• Excellent interpersonal skills and attention to detail
• Prior experience in the hospitality industry is a plus
• Bachelor's degree in Hospitality Management or related field.
• Experience with IDS PMS is a must; knowledge of Staah and OTA platforms is mandatory.
• Pre-opening experience will be considered an advantage.
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Mirth Resorts, located in the picturesque village of Kanthaloor, known as the "Kashmir of Kerala," offers luxurious accommodations in a serene environment. With over 160 luxury cottages in various projects, Mirth Resorts provides world-class amenities and a multicuisine restaurant for guests. Future projects include hill stations and other various locations in Kerala.
Role Description
This is a full-time on-site role for a Reservations Executive located in Kochi. The Reservations Executive will be responsible for handling communication with guests, ensuring customer satisfaction, managing reservations, providing excellent customer service, and driving sales for the resort.
Qualifications
• Strong Communication and Customer Service skills
• Experience in Reservations and Sales
• Ability to ensure Customer Satisfaction
• Excellent interpersonal skills and attention to detail
• Prior experience in the hospitality industry is a plus
• Bachelor's degree in Hospitality Management or related field.
• Experience with IDS PMS is a must; knowledge of Staah and OTA platforms is mandatory.
• Pre-opening experience will be considered an advantage.