Regional Service Agent - Vaughan

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Skills

Live chat

Computer skills

Call center
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Education

Post-secondary education

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Job details
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Job type

Full-time
 
Location
Vaughan, ON L4K 0B1•Hybrid work
 
Benefits
Pulled from the full job description
Tuition reimbursement
 
Full job description
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Le ou la titulaire de ce poste est responsable de traiter les demandes de renseignements de complexité faible à élevée provenant de clients internes et externes de façon efficace, professionnelle et précise, que ce soit par téléphone, par courriel, par clavardage ou par télécopieur. De plus, cette personne est chargée d’informer les clients sur les produits et de répondre à leurs préoccupations. Enfin, elle mise sur son expertise fonctionnelle et sa connaissance de l’entreprise pour soutenir, élaborer et diriger de nouvelles initiatives, tout en optimisant la croissance et la rentabilité de l’entreprise.
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Onsite (5days/week in office)


Benefits to joining Allstate

Flexible Work Arrangements

Employee discounts (15% on auto and property insurance, plus many other products and services)

Good Office program (receive up to 400$ back after purchasing office equipment)

Student Loan Payment Matching Program for Government Student loans

Comprehensive Retirement Savings Program with employer matched contributions

Annual Wellness allowance to support employees with improving health and wellbeing

Personal reflection day

Tuition Reimbursement

Working within the community and giving back!


Our team is growing, and we are actively looking to hire Regional Service Agents! Reporting to the Agency Manager you will be responsible to answer service and billing inquiries over the phone and in person from customers.

The Regional Service Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm EST). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately.

Accountabilities:

Respond to customer inquiries about their policy in a professional manner.

Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.

Provide personalized service while being a Trusted Advisor with respect to insurance.

Promote Allstate features and benefits as part of ongoing portfolio reviews.

Manage policy renewal process and client inquiries to make changes to their policies.

Reply to on-line requests as required

Promote client loyalty through attention to detail and relationship building during policy renewals and updates.

Meet and exceed key performance and attendance metrics.


Qualifications:

Post-secondary education or equivalent work experience

Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.

Greater than 1 year customer service experience

Proficient computer skills in MS Office applications.

This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.


Bonus Qualifications:

Call center, face to face customer service experience and insurance experience is preferred.


Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs. Read more