Quality Analyst| Customer Service| International BPO

What you’ll do

Job description:


The candidate will be responsible for managing customer service projects for our global clients. Roles and responsibilities include:


Conduct quality audits on E-mails, and Chats
Document audits, identify problem areas, prepare quality reports
Train people to fill gaps identified in the audits
This role is individual contributor role

Required Candidate profile


The Applicant must have excellent understanding of customer service environment

Have Excellent communication skills
Experience in Quality Audits, preferably in an International BPO environment
Eye for details
Excellent English


Perks and Benefits

Perks and Benefits ++ Bonus, Incentives, Medi-claim, Accidental Insurance Read more