Process Trainer - International BPO

Company Description

Sagility is a tech-enabled healthcare business process management company that supports US payers, providers, and their partners to deliver best-in-class operations and enhance the member and provider experience. With extensive global resources and facilities spanning across 5 countries, Sagility provides cost-effective healthcare financial and clinical outcomes.

Role Description

• Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules • Plan and implement an effective training curriculum • Prepare hard copy training materials such as presentations, video module • Should train fresher’s and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: • Must have experience in training multiple and large batches • Should have a clear understanding of the Trainer role and must have Proven Coaching abilities • Should have strong exposure on TNA/TNI • Experience in creating and developing training content such as modules and process SOPs

Qualifications

Excellent communication, presentation, and interpersonal skills. • Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies • Knowledge of US culture • Solid knowledge of the latest corporate training techniques • Client Management skills • Good with MS Office (Excel, Word Power point) • Excellent time management and organizational skills • Must demonstrate the ability to work independently prioritize multiple objectives in a rapidly changing environment Read more