Process Trainer | BPO/KPO

Role- Process Trainer

Industry-BPO/KPO

Key Responsibilities: Training Delivery: Conduct new hire training (NHT) for fresh recruits. Facilitate process-specific training based on client guidelines. Training Material Development: Prepare and update training content, manuals, and modules. Customize content to align with client processes and industry standards. Assessment and Evaluation: Conduct evaluations, quizzes, and mock calls to assess readiness. Identify learning needs and provide targeted coaching. Performance Monitoring Reporting: Track training effectiveness and trainee performance metrics. Share training reports and feedback with management and clients. Stakeholder Communication: Work closely with operations, quality, and HR teams to align training with business needs. Attend calibration sessions with clients for process updates.

Budget-6.5LPA Read more