Process Trainer | BPO​/KPO

Role
- Process Trainer

Industry-BPO/KPO

Key Responsibilities:

Training Delivery:
Conduct new hire training (NHT) for fresh recruits.
Facilitate process-specific training based on client guidelines.
Training Material Development:
Prepare and update training content, manuals, and modules.
Customize content to align with client processes and industry standards.
Assessment and Evaluation:
Conduct evaluations, quizzes, and mock calls to assess readiness.
Identify learning needs and provide targeted coaching.
Performance Monitoring Reporting:
Track training effectiveness and trainee performance metrics.
Share training reports and feedback with management and clients.
Stakeholder Communication:
Work closely with operations, quality, and HR teams to align training with business needs.
Attend calibration sessions with clients for process updates.

Budget-6.5

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