Primary Support Engineer| Oracle Apps DBA

Full Job Description
Job Description:
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 4,000 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.

We actively seek a Primary Engineer, Apps Oracle DBA. This position is offered to candidates based in India.

We’re building something special at Rimini Street. A company where people care about each other and trust each other to do the right thing. A company where highly intelligent and talented people come together to do challenging and meaningful work that makes a real difference to our clients, ending each day with a sense of achievement and balance in their lives.

Position Summary

The role of the Primary Support Engineer - Oracle Apps DBA is to provide exceptional remote-based support for mission-critical Apps DBA based applications

Essential Duties Responsibilities
Solve complex customer issues using methodical troubleshooting based on expert knowledge of Oracle Apps DBA DBA functionality with ASCP/VCP Knowledge
Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience
Provide remote-based support of Oracle technology products, and particularly Oracle Apps DBA
Support client customizations, advising on upgrades and implementations
Solve complex issues around Apps DBA.
Have expert level knowledge of the UNIX/Linux and Windows operating systems.
Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
Collaborate with team members in a virtual team environment to extend field experience to different client situations
Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Additional Duties Responsibilities
Other job related duties and responsibilities may be assigned from time to time.

#LI-Remote
Qualifications/Skills/Experience:
Minimal Qualifications

Education
Bachelor Degree in Computer Science or related field or equivalent experience

Experience
Must have 14+yrs in Oracle Apps DBA
Experience in exposure to debugging skills of Oracle EBS and VCP Modules
Should have experience in the relevant VCP (ASCP, Demantra, GOP APCC) Administration and Troubleshooting
Experience to support client on Oracle VCP - ASCP skill.

Company Description:
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. More than 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider.


The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. According to Gartner, the third-party support market will grow to $1.05 billion by 2024, a 200% increase. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to +0 percent on total maintenance and support costs, and to date, the company has saved organizations over $5 billion in total maintenance costs since its inception.

Be Treated Like the Best

Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
All Rimini Street professionals are encouraged to grow and learn new skills

Accelerating Company Growth

Trading on Nasdaq under ticker symbol RMNI since October 2017
Added to the US Russell 2000® Index in 2018
Over 2,000 active clients, including 100 of the Fortune 500 and Global 100
2024 fiscal year revenue of $281.1 million, up 10.+% year over year
Expanded operations in Eastern Europe, Latin America, Southeast Asia and the Middle East in 2024
Launched the global availability of Application Management Services for Salesforce, SAP and Oracle

Recent Industry Recognition

Received 34 awards in 2024, including 24 awards for excellence in customer service from awards companies such as the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales Customer Service
Honored with two gold Stevie awards for Company of the Year in 2024,
The Rimini Street Foundation also recognized with a Stevie award in 2024 for Corporate Social Responsibility Program of the Year

In 2024, Rimini Street also partnered with 68 charities around the world through the Rimini Street Foundation, providing financial contributions, in-kind donations and more than 800 employee volunteer hours, and expanded its charitable work to Germany and Taiwan.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com


Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.


Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees. Read more