Plumbing Sales Service Manager

Full job description
About the Company


O’Brien Plumbing Wyong are expanding. We have a very strong client base with a reputation for excellence in all that we do.


We are a proud local family run business made up of quality-focused trade service professionals in the plumbing industry. In addition to the wealth of experience and knowledge within our teams, we are a registered member of the Master Plumbers Association.


Some of our key service areas include; Domestic / Commercial Plumbing maintenance.


This is a fantastic opportunity for a highly motivated, dynamic, qualified Plumbing Sales Service Manager to join our team. You will bring a positive attitude, be warm and friendly with excellent technical skills, great communication and an autonomous nature with the desire to own the role.


You will be joining a fast paced team environment in a Leadership position that includes a variety of responsibilities


The successful applicant will be a person that possesses the following skills and attributes:

Ensure all site staff are enabled to provide an “Incomparable Experience“ to all customers
Lead and inspire all staff to create a positive team based culture that is results focused and driven towards success.
Ensure Service technicians are:
Being developed into high performing trades people
Focused on job quality and consistency
Receiving open, honest and regular feedback about their performance
Identify and act on training needs to improve safety, productivity and profitability
Proactively follow up and seek leads from various sources for new client acquisition
Provide timely quotations to existing and new customers, and converting opportunities into jobs
Monitor budgets and costs on service jobs
Monitor and provide estimates on plumbing jobs.
Ensure that all executed jobs align to mission statement, vision, and values
Participate actively in weekly management meeting and execute tactical and operational plans assigned
Clearly communicate service department goals and KPIs to relevant staff

To be successful in this role you must have the following skills and attributes:

Outstanding plumbing skills and job / product knowledge
Minimum of 10 years plumbing industry experience
Previous experience as a service manager (trade business prefered)
Completed certificate 4 including “backflow TMV courses
Clear criminal history (inline with specific customer requirements)
Drivers licence - C class or above
Proven ability to be organised and complete tasks on time
Enjoy providing excellent customer service
Excellent communication skills (by email and phone)
Be a problem solver with the ability to think on your feet to resolve issues quickly
Be able to manage multiple jobs at the same time
Competent using all mainstream IT operating systems, including cloud based software systems (training will be provided for our specific operating systems)
Have a warm and friendly personality

As an employee of O'Brien Plumbing Wyong you will enjoy the many benefits that working for an industry leading and reputable organisation offers. We believe in developing our employees and enabling them to reach their full potential.


If you are a self starter, highly motivated and energetic individual with strong work ethics, looking for a challenge and to make their mark on the growth of a successful award winning company, then we would like to hear from you.


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