Patient Information Clerk

About SickKids

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built – nor could it be maintained – without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.


Position Description

As a Patient Information Clerk for 7BCD Paediatric Medicine, you will frequently be the first point of contact when patients and families arrive to the department. You will provide service in a customer-focused manner. You will facilitate the delivery of patient care by providing a high level of support and assistance to patient cluster staff and patients/families. You will also support the operation of the team/department by providing clerical and administrative functions in a proactive, organized manner.

Here's What You'll Get to Do
Greet patients and families, and assist in meeting their needs when appropriate
Schedule and coordinate appointments and meetings
Organize and maintain patient charts, as well as electronic and paper information filing systems
Maintain electronic calendar/schedules
Coordinate unit administrative functions to ensure efficient operation of the unit, within scope of authority
Prepare requisitions
Provide clerical support to all health care staff
Perform other duties as assigned

Here's What You¿ll Need
Must have open availability from Monday to Sunday, including days, evenings, weekends, and holidays as needed.
Availability to work varying shifts based on business needs.
Diploma from a recognized Medical Administration program or equivalent combination of education and experience
Medical Terminology certificate is an asset
Previous clerical experience in a hospital/medical environment preferred
Basic proficiency with computers (i.e. word processing)
Strong communication, interpersonal and organization skills
Demonstrated problem solving abilities
Ability to be self-directed, to be flexible and to take initiative
Attention to detail and efficient time management
Strong customer service orientation
Epic training and patient registration experience are assets
Demonstrated commitment and actions in advancing equity, diversity, and inclusion objectives

Here¿s What You¿ll Love
This position is eligible for employee benefits coverage including but not limited to; health, dental and life insurance. The full benefits package will be discussed at the time of offer.
A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.
A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.
The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World.
For more on why you¿ll love working at SickKids, visit our careers site.

Employment Type
Full-time permanent
1.00 FTE
37.5 hours per week
Our Commitment to Diversity

The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

When requested, SickKids will provide access and inclusion supports to eligible candidates to support their full engagement during the interview and assessment process. Information received related to access or inclusion will be addressed confidentially.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital's receipt of all necessary documentation.

How to Apply

Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.

If you are still experiencing technical difficulties please email ask.hr@sickkids.ca to send us a short description of the issues you are experiencing. Please note that we will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance. Read more