Patient Experience Officer - Grafton

Discover the balance. Enjoy more flexibility, diverse career pathways, the opportunity to learn and grow, salary packaging + more.

Employment Type: Permanent Part Time
Position Classification: Administration Officer Level 5
Remuneration: $76,125.+2 - $77,852.51 per annum pro rata
Hours Per Week: 24hrs
Requisition ID: REQ5727+2

About the role

Grafton Base Hospital is seeking a Patient Experience Officer to deliver a great customer experience every day. Enhancing effective patient and carer communication, particularly between the patient, carer and clinical staff. Focussing on improving the experience for patients and carers located in the waiting room of the Emergency Department.

About Northern NSW Local Health District (NNSWLHD)

We are a healthcare community, caring for the people of the Northern Rivers. We understand that high quality healthcare and quality of life go hand in hand. Our hospitals, and our community health and multipurpose services are a well-balanced modern network truly connecting the communities we serve across the Tweed, Richmond, and Clarence Valleys.

If you care about high quality healthcare and quality of life, we encourage you to join us.

You care. We care. Learn more about NNSWLHD here.

Relocating to the region?

The Welcome Experience in the Northern Rivers connects you and your family with local people and local resources to help you settle in and feel at home in your new community faster.

Learn more at: www.nsw.gov.au/welcomeexperience

Join our team and you’ll enjoy:

Salary packaging and novated leasing – increase your take-home pay
Fitness discounts – focus on your health and wellbeing
Growth – access to professional and personal development
Team culture – work in a collaborative, flexible and supportive team environment
Opportunities to start or build a career, or re-enter the workforce


Need more information?


For role related queries or questions contact Rebecca Stanton on Rebecca.Stanton@health.nsw.gov.au

Join the team enriching health in millions of ways every day

Applications Close: 18 May 2025

NNSWLHD embraces the diverse skills and perspectives that our people bring to the workplace. We foster inclusiveness and diversity to help us deliver quality care to our community.

NNSWLHD is committed to reconciliation and strongly encourages Aboriginal and Torres Strait Islander people to apply for this position. All applications from Aboriginal and Torres Strait Islander people will be viewed most favourably.

For help with your application to this role visit Stepping Up, our online recruitment resource for Aboriginal people.

To apply for this position, you must be an Australian citizen or permanent resident, or be able to independently, legally live and work in Australia. For more information, please see www.homeaffairs.gov.au

You may be subject to a probationary period of six months from the date of appointment to this position.

This recruitment may be used to fill future positions for permanent, temporary and casual positions

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