Patient Care Receptionist

Pulled from the full job description
Flexible schedule
Health insurance
Provident Fund
 
Full job description
Role –( Receptionist/Patient Care)

Job Title: Receptionist/Patient Care

Job Location: Mumbai (Ghatkopar/Malad /DN Nagar)

Key Responsibilities

Patient Experience Front Desk Management

 Warm Welcome: Greet every patient warmly, guide them properly, and ensure they feel comfortable and valued from the moment they arrive.

 Waiting Area Management: Efficiently manage waiting areas, address basic patient queries, and strive to ensure minimal waiting times.

 Positive Atmosphere: Maintain a welcoming, calm, and professional front desk environment.

Patient Scheduling and Coordination

 Appointment Management: Accurately schedule and reschedule patient appointments, diligently working to avoid clashes and delays.

 Inter-Departmental Coordination: Coordinate timings effectively between doctors, therapists, and patients on a daily basis to optimize flow and service delivery.

Billing, Payment Collection Reconciliation

 Accurate Billing: Generate bills promptly and accurately for services rendered.

 Payment Processing: Collect payments through various methods (cash, card, UPI) and update the billing system meticulously.

 Daily Reconciliation: Perform daily reconciliation of all payments received and prepare comprehensive reports for the Center Manager.

Stock and Inventory Management

 Inventory Oversight: Maintain sufficient stock levels of therapy materials, oils, linens, disposables, and wellness products.

 Replenishment Alerts: Proactively inform the Center Manager in a timely manner about low stock or replenishment needs to prevent shortages.

Housekeeping Maintenance Supervision

 Cleanliness Standards: Ensure therapy rooms, waiting areas, washrooms, and the entire clinic premises are maintained at a high standard of cleanliness at all times.

 Basic Maintenance: Identify and assist in resolving basic maintenance issues (e.g., lights, AC, plumbing) immediately by coordinating with registered vendors.

Therapy Material Handling

 Material Preparation: Ensure therapists receive the correct therapy materials (e.g., oils, potlis) daily, precisely as per individual treatment plans.

Qualifications Skills

 Previous experience in a front desk or customer service role, preferably in a healthcare or wellness setting.

 Excellent communication and interpersonal skills, with a patient-first approach.

 Strong organizational abilities and attention to detail.

 Proficiency in scheduling software and basic computer applications.

 Ability to handle multiple tasks efficiently in a fast-paced environment.

 A compassionate and empathetic demeanor.

 Any Graduate

Job Type: Full-time

Pay: ₹10,782.68 - ₹25,000.00 per month

Benefits:

Flexible schedule
Health insurance
Provident Fund
Schedule:

Day shift
Morning shift
Weekend availability
Work Location: In person

Application Deadline: 15/06/2025