Patient Calling Specialist|International BPO
Primary Duties And Responsibilities
Call Patients on the assigned accounts to understand when Payments on the outstanding amount will be made.
Follow-up with patients on overdue accounts.
Create weekly/monthly collection reports to gauge the progress made.
Respond to Patient queries in a timely and professional manner.
Raise exceptions wherever required for the client/supervisor to review before taking any final decision
Follow the Training Manual and what was taught during training sessions to avoid unnecessary errors Requirements:
Should be able to empathize with Patients, active listeners, and should be able to facilitate in providing solutions
Detail orientation, strong analytical and problem-solving skills.
Should be a quick learner with the ability to learn new tools.
Must have the ability to multitask and work under pressure with minimum supervision.
Skills
Excellent in English Communication (Verbal and written).
Eligibility Of Candidates
Immediate joining
Excellent in English Communication (Verbal and written).
Comfortable to work in the night shift.
Experienced candidates are welcome.
Benefits
Friendly environment.
Fixed shift.
5 days workings
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Call Patients on the assigned accounts to understand when Payments on the outstanding amount will be made.
Follow-up with patients on overdue accounts.
Create weekly/monthly collection reports to gauge the progress made.
Respond to Patient queries in a timely and professional manner.
Raise exceptions wherever required for the client/supervisor to review before taking any final decision
Follow the Training Manual and what was taught during training sessions to avoid unnecessary errors Requirements:
Should be able to empathize with Patients, active listeners, and should be able to facilitate in providing solutions
Detail orientation, strong analytical and problem-solving skills.
Should be a quick learner with the ability to learn new tools.
Must have the ability to multitask and work under pressure with minimum supervision.
Skills
Excellent in English Communication (Verbal and written).
Eligibility Of Candidates
Immediate joining
Excellent in English Communication (Verbal and written).
Comfortable to work in the night shift.
Experienced candidates are welcome.
Benefits
Friendly environment.
Fixed shift.
5 days workings