Order Management Executive | India| Gurgaon Gurgaon
About Us:
Are you interested in changing the lives of 1 billion people?
Zimplistic is the invention story of our times. Rotimatic, our flagship product, has powered a traditional manual culinary method with next gen technology and innovation. It is a flatbread making platform, the first kitchen robot.
Rotimatic has an addressable market of approximately $16bn, covering geographies that have south Asian diaspora, India, and other wrap and flatbread markets like South America and Middle east.
We have scaled many peaks in the last 10 years -product readiness, manufacturing for mass run, 35,000 customers, IOT manifested among others.
You can check Rotimatic in action here: https://www.youtube.com/watch?v=M6z6-eq0RT8
Designation: Executive – Order Management
Location: Gurgaon, Haryana
Job Specification:
Order Management (OM) Customer Support Executive will work hand in hand with our Customer Support Manager to answer all our incoming customer queries with patience, passion and positivity. You will be an integral part in following up processes to ensure we always meet our customer needs, measure their satisfaction consistently and make them genuinely happy. In the initial phase you'll work on multiple projects simultaneously, experience many parts of the business rapidly and get a chance to showcase your interpersonal skills.
Roles Responsibilities
Analytical approach to give equal emphasis on each case.
Process documentation, SLA and policy adherence
Escalation Management - Complex case handling skills
Provide customer service - proactively communicate with customers to increase customer satisfaction
Resolve problems concerning logistics related queries.
Collaborate with remote departments to implement logistic SOP with system, such as custom issues, import/export duties, order related info.
Monitoring and evaluation of all order issues
Responsible for the documenting and coordinating all orders for processing (details change requests/cancellations/updates/charges)
Ensuring proper order flow with compliance to updates (such us marketing updates/promotional campaigns)
Perform other duties as necessary
REQUIREMENTS
At least a Bachelors or Masters in relevant field
Experience in Order Management or logistics customer services
Believe in doing things quickly while keeping an eye on the details
Is comfortable talking with customers and enjoy new technologies
Is eager to learn in a fast-moving environment
Have a passion for helping people eat fresh, healthy, home-made meals
Open to work in 24X7 environment.
Open to travel to our customer support office i.e Concentrix
Apply Now
Are you interested in changing the lives of 1 billion people?
Zimplistic is the invention story of our times. Rotimatic, our flagship product, has powered a traditional manual culinary method with next gen technology and innovation. It is a flatbread making platform, the first kitchen robot.
Rotimatic has an addressable market of approximately $16bn, covering geographies that have south Asian diaspora, India, and other wrap and flatbread markets like South America and Middle east.
We have scaled many peaks in the last 10 years -product readiness, manufacturing for mass run, 35,000 customers, IOT manifested among others.
You can check Rotimatic in action here: https://www.youtube.com/watch?v=M6z6-eq0RT8
Designation: Executive – Order Management
Location: Gurgaon, Haryana
Job Specification:
Order Management (OM) Customer Support Executive will work hand in hand with our Customer Support Manager to answer all our incoming customer queries with patience, passion and positivity. You will be an integral part in following up processes to ensure we always meet our customer needs, measure their satisfaction consistently and make them genuinely happy. In the initial phase you'll work on multiple projects simultaneously, experience many parts of the business rapidly and get a chance to showcase your interpersonal skills.
Roles Responsibilities
Analytical approach to give equal emphasis on each case.
Process documentation, SLA and policy adherence
Escalation Management - Complex case handling skills
Provide customer service - proactively communicate with customers to increase customer satisfaction
Resolve problems concerning logistics related queries.
Collaborate with remote departments to implement logistic SOP with system, such as custom issues, import/export duties, order related info.
Monitoring and evaluation of all order issues
Responsible for the documenting and coordinating all orders for processing (details change requests/cancellations/updates/charges)
Ensuring proper order flow with compliance to updates (such us marketing updates/promotional campaigns)
Perform other duties as necessary
REQUIREMENTS
At least a Bachelors or Masters in relevant field
Experience in Order Management or logistics customer services
Believe in doing things quickly while keeping an eye on the details
Is comfortable talking with customers and enjoy new technologies
Is eager to learn in a fast-moving environment
Have a passion for helping people eat fresh, healthy, home-made meals
Open to work in 24X7 environment.
Open to travel to our customer support office i.e Concentrix