opportunity for working with a top

Job Role responsibilities :
• Candidate Should Have Descent Communication Skills
Candidate Should Have Basic Computer Knowledge

Candidate Should Have Inclination Towards Customer Service

Candidate Should Have Customer Centric Approach

Candidate Must be Willing To Work In 24x7 Shifts
Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
Provides status and updates on tickets to authorized users

Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction

Makes recommendations for updates to the KB database

Adherence to policies and procedures, closure of open calls after resolution.Â

Eligibility :

1.) Candidates having Any Graduation minimum 1 year experience in relevant profile.

2.) Okay with US shifts

3.) Expertise in communication skills

4.) Able to relocate when office resumes.
Perks Benefits:
-PF: : Both side Cabs (As Per Company Policy...