Operations
Operations
G
Google
Gurugram, Haryana
Apply
1 day agoFull–time
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India.
Minimum qualifications:
• Bachelor's degree or equivalent practical experience.
• 7 years of experience in operations and vendor management.
• Experience managing vendor agreements and executing extended workforce projects.
• Experience in running third-party or global in-house contact center operations.
Preferred qualifications:
• Experience in project management, customer service, process quality and process optimization.
• Experience managing operational budgets, optimizing costs, and negotiating contracts with managed service providers.
• Experience with executives in a fast paced environment, and with cross functional, cross geographical stakeholders.
• Experience in organizational and project/program management with a high tolerance for ambiguity.
• Ability to set operational and quality targets, measure and report outcomes, track and scale successes, root-cause problems in design/execution and ensure business impact.
• Ability to manage multiple tasks with shifting priorities and deadlines.
Apply Now
G
Gurugram, Haryana
Apply
1 day agoFull–time
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India.
Minimum qualifications:
• Bachelor's degree or equivalent practical experience.
• 7 years of experience in operations and vendor management.
• Experience managing vendor agreements and executing extended workforce projects.
• Experience in running third-party or global in-house contact center operations.
Preferred qualifications:
• Experience in project management, customer service, process quality and process optimization.
• Experience managing operational budgets, optimizing costs, and negotiating contracts with managed service providers.
• Experience with executives in a fast paced environment, and with cross functional, cross geographical stakeholders.
• Experience in organizational and project/program management with a high tolerance for ambiguity.
• Ability to set operational and quality targets, measure and report outcomes, track and scale successes, root-cause problems in design/execution and ensure business impact.
• Ability to manage multiple tasks with shifting priorities and deadlines.